Supervisor, Benefits Support Services at TRINET USA INC

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Benefits Administration, Customer Support Services, Supervisory Skills, Analytical Skills, Problem-Solving Skills, Communication Skills, Interpersonal Skills, Organizational Skills, Time Management Skills, Process Improvement, Documentation, Coaching, Mentoring, Performance Management, Collaboration, Compliance

Industry

Human Resources Services

Description

Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect - and we encourage you to apply. You may just be the right candidate for this or other roles. Bachelor's/Master's degree in Human Resources, Business Administration, or related field (preferred) Equivalent experience in benefits administration or HR operations will be considered Minimum 3-5 years of experience in benefits administration or customer support services 2+ year's experience in a supervisory or team lead role is preferred Experience in a PEO or HR outsourcing environment is a plus Certified Employee Benefits Specialist (CEBS) - International Foundation of Employee Benefit Plans Certified Payroll Professional (CPP) - if managing payroll-linked benefits Proficiency in benefits administration platforms and Microsoft Office Suite Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to manage remote teams across time zones Detail-oriented with strong organizational and time management skills Experience in process improvement and documentation Ability to handle escalations and resolve complex issues effectively Coach and mentor team members; manage attendance, performance, and workload prioritization - 20% Define individual goals, KPIs, and performance metrics; conduct regular performance reviews and corrective actions - 15% Oversee process improvements and documentation; recommend system enhancements for scalability and accuracy - 15% Handle escalated issues and ensure resolution meets quality and compliance standards - 15% Collaborate cross-functionally with internal teams to support departmental initiatives and build strong partnerships - 10% Perform other duties as assigned and ensure compliance with company policies and standards - 25% Work in a clean, pleasant, and comfortable office work setting.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Supervisor of Benefits Support Services will manage remote teams, handle escalated issues, and ensure compliance with company policies. They will also oversee process improvements and collaborate cross-functionally with internal teams.