Supervisor, Billing

at  UPMC

UPMC Corporate Revenue Cycle is hiring a full-time Supervisor to join our Billing team! This position will primarily work Monday through Friday during business hours out of the Quantum One building in Pittsburgh, PA. There is the potential to work from home in a hybrid scheudle.
As the Billing Supervisor, you will direct the day-to-day operations of their functional areas. The individual must be result-oriented and effectively manage the staff and the systems to access, identify, report, and resolve the system’s business issues/needs. You must be able to function in a high-pressure environment and effectively lead the staff through issues /problems. Must be extremely dependable, and professional, have strong interpersonal skills, be an excellent communicator, maintain the ability to prioritize the workload, and constantly develop the staff. The supervisor must be able to minimize the risk to UPMC and constantly work towards process improvements to minimize problems.

• Ensure all staff members perform in accordance with system-wide competencies behaviors and maintain departmental productivity levels and compliance with quality standards.
• COMPLIANCE: Assist in providing training to staff on compliance-related responsibilities and monitor employees’ compliance-related activities. Review and update policies and procedures for prompt and accurate billing and follow-up of accounts. Continuously audit staff performance for quality/compliance.
• Manage the assigned book of business and ensure that goals are achieved. Plan and organize resources (e.g., people, equipment, and supplies) to meet unit goals.
• Assist in providing training to staff and identify opportunities to enhance their knowledge. Assist in recruitment of new personnel and evaluate employees under own supervision.
• Maintain open, ongoing communication with other departments, payers, vendors, etc. to promote a positive customer service environment.
• MANAGEMENT EFFICACY: Demonstrate effective leadership skills. Ensure adequate staffing coverage of different functions within department and that tasks are completed within a timely fashion. Demonstrate effective time management skills and ability to prioritize duties and effectively manage workforce.
• ANALYTICAL CAPABILITIES: Use root-cause analysis of processes resulting in failure to achieve departmental and individual goals. Identify problems, define alternatives, and recommend practical, efficient solutions.
• Keep abreast of all healthcare changes and third-party payer regulations. Develop and implement controls in assigned functional areas. Develop a consistent process for review of their functional areas and establish aggressive, but realistic, standards and expectations.
• Bachelors in healthcare administration, finance, or related field and one year of healthcare billing, registration, or patient business services OR High School Diploma or equivalent and three years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required.
• Experience with third-party payer guidelines, billing practices, and reimbursement practices are preferred.
• This position requires organization and time management skills.
• The incumbent must develop and manage relationships with colleagues in a professional, independent manner.
• The position requires the ability to maintain confidentiality with regard to all assignments.
• Must possess analytical problem-solving skills as well as the ability to coordinate the work of others and communicate effectively with all levels of management.
• Proficient in the utilization of Microsoft software products. Must have excellent verbal and written communication skills.
• Must display leadership skills.