Overview
To assist the KYC Operations Manager with spearheading the development and implementation of our Know Your Customer (KYC) program as well as managing KYC operation teams. This role requires a deep understanding of anti-money laundering (AML) laws, customer due diligence (CDD), and enhanced due diligence (EDD). The ideal candidate will have a proven track record in building KYC processes from the ground up and will play a pivotal role in establishing robust first and second lines of defense (FLOD and SLOD) workstreams. This role requires strong leadership, strategic thinking, and the ability to collaborate with key stakeholders across the organization.

Responsibilities

• Lead a team of 8-10 KYC analysts and provide ongoing training and development.
• Execute strategies to optimize KYC data, tools, and procedures, and escalate regulatory, audit, and internal control issues as necessary.
• Work collaboratively across 1st, 2nd, and 3rd lines of defense, participating in and leading KYC projects and training to mitigate KYC compliance risk.
• Analyze customer impact of CIP/CDD/EDD processes and oversee KYC operations related to AML functions.
• Provide guidance and support to KYC operations teams to ensure high performance and adherence to regulatory requirements.
• Build and maintain strong partnerships with key stakeholders across the organization, including departments with CIP and KYC touchpoints.
• Support the KYC Operations Manager to ensure consistent application of KYC standards and policies, addressing gaps and opportunities to avoid delays and backlogs.
• Stay current with changes in regulatory requirements and evolving trends in financial crime to adapt organizational practices accordingly.

Qualifications

• Bachelor’s degree in Finance, Business, Law, or a related field. Advanced degree or professional certification (e.g., CAMS, CFE) preferred.
• Previous experience in operational leadership minimum of 3 years
• 7+ years of specialized experience in Financial Services and KYC/CDD/EDD compliance with 3 to 5 years of experience in managing a KYC processes.
• Strong knowledge of regulatory requirements and best practices related to KYC and AML.
• Proven experience in developing and implementing KYC programs and processes.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.
• Strong interpersonal and communication skills to effectively collaborate with stakeholders at all levels.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Hours: Monday - Friday, 8:00AM - 4:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Lead a team of 8-10 KYC analysts and provide ongoing training and development.
• Execute strategies to optimize KYC data, tools, and procedures, and escalate regulatory, audit, and internal control issues as necessary.
• Work collaboratively across 1st, 2nd, and 3rd lines of defense, participating in and leading KYC projects and training to mitigate KYC compliance risk.
• Analyze customer impact of CIP/CDD/EDD processes and oversee KYC operations related to AML functions.
• Provide guidance and support to KYC operations teams to ensure high performance and adherence to regulatory requirements.
• Build and maintain strong partnerships with key stakeholders across the organization, including departments with CIP and KYC touchpoints.
• Support the KYC Operations Manager to ensure consistent application of KYC standards and policies, addressing gaps and opportunities to avoid delays and backlogs.
• Stay current with changes in regulatory requirements and evolving trends in financial crime to adapt organizational practices accordingly