Toronto Seniors Housing Corporation (TSHC) provides subsidized rental housing in a state of good repair for approximately 15,000 low- and moderate-income seniors in 83 buildings across the city. Our mandate is to enable TSHC tenants to age at home in comfort and dignity with access to programs and services and with a voice in their community. With a focus on the unique needs of seniors, we are committed to being a leader in the delivery of quality, affordable housing for seniors. Our commitment includes engaging and collaborating with our tenants, our staff, and our partners towards providing excellent service for the well-being of tenants.
We are a values-based organization committed to respect, inclusion, accountability, and innovation. Do you enjoy working as part of a team with a passion for providing excellent service? If so, consider this opportunity with Toronto Seniors Housing Corporation where you can make a difference.
In addition to training and career opportunities, we offer a comprehensive compensation package including :
Health and dental benefits.
Defined benefit pension plan.
Three (3) weeks paid vacation, increasing with years of service.
Four (4) personal days each year
Employee & family assistance plan.
Maternity and parental leave top-up benefit.
Tuition reimbursement program.
Fitness membership discount.

POSITION SUMMARY

This role reports to the Manager of Business Operations and Compliance and is responsible for supporting the development, implementation, and operationalization of policies and systems across the organization.
It involves leading the rollout of new initiatives, delivering targeted training to frontline staff, and ensuring consistent policy compliance. The position plays a key role in strengthening program support functions by providing expert guidance, conducting audits, and evaluating operational effectiveness to align with organizational standards and legislative requirements.

QUALIFICATIONS

• Post-secondary education in Social Work, Business, Public Policy, or a related field, or equivalent experience.
• Minimum 5 years of progressive experience in the public or non-profit sector.
• At least 3 years of experience administering social housing programs, particularly RGI, with knowledge of relevant legislation (Housing Services Act, Residential Tenancies Act).
• Completion of ONPHA RGI Administration training.
• In-depth knowledge of housing legislation and policies, including Residential Tenancies Act, Ontario Human Rights Code, Housing Services Act, City of Toronto RGI Manual, TSHC policies and procedures.
• Proven ability to coach, mentor, and train staff.
• Strong interpersonal, conflict resolution, and project management skills.
• Skilled in preparing professional correspondence, reports, and presentations.
• Experience in audits, research, and policy evaluation.
• Proficient in customer service and policy implementation support.
• Advanced proficiency in business applications including SharePoint, Yardi, MS Word, Excel, PowerPoint, and databases.
• Exceptional organizational, analytical, and problem-solving abilities.
• Demonstrated success in leading change initiatives and managing projects.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively.
• Strong relationship-building skills with internal and external stakeholders.
• Commitment to service excellence, equitable housing, continuous learning, and respect for human rights and dignity.