Supervisor, Call Center at AAA Oregon-Idaho

Lake Oswego, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

54000.0

Posted On

16 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Call Center Operations, Customer Service, Interpersonal Skills, Communication Skills, Decision-making, Analytical Skills, Attention To Detail, Leadership, Coaching, Staffing Coordination, Conflict Resolution

Industry

Consumer Services

Description

AAA Oregon/Idaho is looking for an experienced Supervisor to join our inbound Call Center team in Lake Oswego, Oregon! AAA Oregon/Idaho is not your typical Call Center. We primarily handle inbound calls where we focus on building relationships and rescuing our members at the roadside. We have served our members for over 100 years and continue to be a strong organization, growing membership each year. Under the guidance of one of our Call Center Managers, our Call Center Supervisors are responsible for coordinating daily activities of our Call Center team members to provide effective emergency roadside service to members. In this role, you will ensure adequate staffing, prepare daily work assignments, monitor service delays, and resolve member concerns and contractor challenges. Most importantly, this role coaches, supports and provides leadership to our highly valued Call Center team. Location * This is an onsite full-time role based in our Lake Oswego Call Center. (will be supervising both work-from-home and onsite workforce) Shift. * We offer a set, predictable schedule: Tuesday-Saturday 2:00pm-11:00pm (Sun/Mon off) * Additional pay differentials are provided for both evening and weekend shifts. (+$150 weekend day/month, +$400 swing/month) Starting Pay * Competitive pay starting at $4,450/month (depending on shift and experience) Desired Skills * 3-5 years relevant experience * College degree (or equivalent experience) preferred * Previous supervisory or team leader experience required * Previous Call Center or similar Customer Service experience high preferred * Strong interpersonal, communication, and decision-making skills * Ability to work with a diverse employee and member group in an inclusive and equitable manner * Strong analytical skills and attention to detail * Additional pay differential offered to Spanish/English bilingual team members We offer competitive time off programs, health, dental, disability/life insurance, up to 9% 401(k) total employer contribution, AAA membership, and more. Our team is dedicated to providing the highest quality services to our members, colleagues and community with ingenuity and creativity. We want team members to build a future with us. We will support your growth and reward your commitment. At AAA Oregon/Idaho, we embrace the word go but know when to slow down and breathe in. We believe in quality time, in family time, in getting home on weeknights and away on weekends. We are forward thinking. We go to jobs we like, and we want every dollar to matter. We look for balance, for security and stability and for peace of mind. We are sons, daughters, mothers and fathers. We are doers, sharers and learners. We get our feet wet- we hike, bike, ski, surf, climb, fish, hunt and gather. We go for a great deal, a challenging workout, and a wide-open road. We drive, ride, cruise and fly. We are sightseers, adventurers and explorers discovering new places, uncovering new worlds. We go for the past, present & future. We are AAA. For full details on the role, see the attached job description below.

Responsibilities

Coordinate daily activities of the call center team to provide effective emergency roadside service to members. Responsibilities include managing staffing, monitoring service delays, and providing leadership and coaching to team members.