Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

WHAT YOU’LL GAIN:

BECU is looking for someone who thrives in structured yet innovative environments and takes pride in guiding others to success. You’ll likely thrive in this role if you:

• Mentorship Mindset: Enjoy being a coach and mentor who empowers others to grow and achieve
• Regulatory Confidence: Feel confident navigating operational compliance and quality standards
• Process Enthusiast: Are passionate about continuous improvement and optimizing systems
• Adaptable Pace Setter: Thrive in a fast-paced environment where adaptability and precision matter
• Mission-Driven Contributor: Value the opportunity to contribute to an inclusive, mission-driven culture
• Inspiring Leader: See yourself as a collaborative leader who supports, uplifts, and inspires

QUALIFICATIONS:

Minimum Qualifications:

• Associate’s degree in business or equivalent combination of education and experience
• Typically requires at least 3 years of experience in operations and/or processing functions
• Typically requires at least 1 year of leadership or supervisory experience
• Typically requires at least 1 year of dispute processing experience
• Knowledge of regulations E and Z

Desired Qualifications:

• Bachelor’s degree in business, operations management, or a related field
• Experience in a financial services or credit union environment
• Demonstrated leadership, project management, and organizational skills
• Proven ability to analyze issues and solve problems effectively
• Familiarity with federal and state regulatory compliance in operations
• Background in process improvement methodologies (e.g., Lean, Six Sigma)
• Comfort using performance data to drive decisions and improvements

WHAT YOU’LL DO:

• Lead Team Operations: Oversee daily operations within Card Services – Dispute Processing and workflow to ensure your team consistently meets production goals with accuracy and care.
• Elevate Team Potential: Provide ongoing coaching, training, and mentoring to develop talent, strengthen performance, and support individual growth journeys.
• Champion Process Improvement: Collaborate cross-functionally to identify system enhancements and process efficiencies that elevate the member experience and operational excellence.
• Serve as a Knowledge Leader: Act as a subject matter expert and escalation point—sharing expertise, solving problems, and promoting best practices in every interaction.
• Ensure Regulatory Excellence: Monitor compliance with federal, state, and internal policies, and coordinate with internal and external stakeholders to maintain audit-ready practices.
• Support Audits & Records: Respond to audit inquiries with precision and maintain department records in full compliance with applicable regulations.
• Act on Member Feedback: Use data from member satisfaction and loyalty surveys to identify improvement areas, address concerns, and champion member-first solutions.
• Uphold Accurate Reporting: Maintain statistical data and audit reports that help track performance, uncover trends, and guide strategic decisions.
• Document for Success: Ensure all processes have clear, updated documentation to support consistent execution and knowledge sharing.
• Manage Departmental Archives: Supervise the archiving and retention of files in alignment with compliance policies and best practices.
• Support Where Needed: Step in as a backup when your team needs you—because you’re part of the success story too.
• Contribute Beyond the Role: Take on other responsibilities and projects that move the mission forward and help the team thrive.
  This isn’t just about ticking off tasks on a list. It’s about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

BECU is looking for someone who thrives in structured yet innovative environments and takes pride in guiding others to success. You’ll likely thrive in this role if you:

• Mentorship Mindset: Enjoy being a coach and mentor who empowers others to grow and achieve
• Regulatory Confidence: Feel confident navigating operational compliance and quality standards
• Process Enthusiast: Are passionate about continuous improvement and optimizing systems
• Adaptable Pace Setter: Thrive in a fast-paced environment where adaptability and precision matter
• Mission-Driven Contributor: Value the opportunity to contribute to an inclusive, mission-driven culture
• Inspiring Leader: See yourself as a collaborative leader who supports, uplifts, and inspire