INTRODUCTION

On implementation, St James Quarter (SJQ) is a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world class “W” hotel, 152 private apartments and a 4-star aparthotel.
The Care Park Group is a global parking and property services provider with over 500 Car Parks managed and owned around the world.

PURPOSE OF THE ROLE

To provide a seamless journey for SJQ guests entering the shopping quarter via the car park. The aim of Care Park is to ensure these guests have a safe and efficient experience of the facility and are provided assistance by our well-trained attendants whenever required.
You will be based at the St James Quarter car park working 48 hours per week. You will be working on a variable shift pattern which will consist of 12hr shifts, weekends and nights if needed.

MAIN DUTIES

• Understand and adhere to the strategic direction of the client
• Manage on-going training to your teams and ensure all new team members are fully trained and inducted to the site procedures and policies including
• Manage all car park systems ensuring processes are adhered to
• Staff resourcing and HR management, including recruitment, training, disciplinary and welfare issues
• Resolving guest concerns and complaints
• Conducting regular foot patrols of the Car Park
• Monitoring Activity in the Car Park to deter criminal activity
• Management of presentation team within all areas of the Car Park as required
• Implementing traffic control measures - regulating entry and exit of vehicles
• Maintaining good levels of communication with Manager/ Senior Supervisor
• Operating Car Park Equipment as appropriate
• Providing customer advice and assistance regarding the shopping centre
• Working with data to ensure daily information is kept up to date