QUALIFICATIONS:

· Knowledge of Ontario’s emergency health services system including governance, administration and operations; the role, functions and services of Emergency Health Program Management and Delivery Branch, Central Ambulance Com Knowledge of Ontario’s emergency health services system including governance, administration and operations; the role, functions and services of Emergency Health Program Management and Delivery Branch, Central Ambulance Communications Centre, land and air ambulance functions, communication services delivery, standard operating practices, automation, systems integration, communicator training, policies, standards, guidelines and relevant legislation
· Post-secondary diploma/certificate in related field or experience in management role; Demonstrated leader experience.
· Ministry of Health Ambulance Communications Officer certificate.

KNOWLEDGE, SKILLS & ABILITIES:

· Experience developing policies and procedures, including excellent written and oral communication skills.
· Computer literacy in a Microsoft environment including experience in Excel, Word and Outlook.
· Proven ability to lead a multidisciplinary team in a fast paced, sometimes stressful environment.
· Ability to maintain successful working relationships with the interdisciplinary team to achieve positive outcomes.
· Demonstrated effective interpersonal skills, with staff, co-workers including conflict resolution and relationship building skills.
· Demonstrated orientation toward customer service.
· Demonstrated interpersonal sensitivity including empathy, sensitivity, and understanding of human and organizational behavior, motivational techniques and counseling skills.
· Demonstrated experience in a team environment including ability to provide direction, make priority decisions, and supervising staff.
· Demonstrated analytical and problem-solving skills with the ability to identify and implement remedies in the workplace.
· Knowledge of relevant legislation, organizational and professional standards.
· Ability to work independently, think creatively, take initiative and manage own time to perform the duties of the position.
· Display strong initiative and can establish personal goals and take responsibility for meeting them within defined timeline.
· Ability to compile schedules and prepare work assignments in accordance with organizational policies and interpret and apply Collective Agreements language.
· Demonstrated behaviour consistent with Hospital Mission, Values and Standards of Performance.
Note: Because of the changing nature of the work and work to be done, other responsibilities and duties may be assigned and qualifications may be adjusted from time to time. Only those selected for testing/interview will be contacted.
To apply for this exciting opportunity, please send a cover letter and resume outlining how your knowledge, experience, and skills are a good fit with the requirements of this position.

PURPOSE OF POSITION:

Are you passionate about Healthcare and want to make a difference? If so, Sault Area Hospital is currently recruiting a temporary Supervisor for our Central Ambulance Communication Centre to join our leadership team. Reporting directly to the CACC Manager, the CACC Supervisor plans, manages and coordinates day to day operations of the Sault Ste. Marie Central Ambulance Communications Centre (CACC) which is one of 23 provincial communications centers in Ontario which are the initial access point to Ontario’s emergency health services system for many victims of illness or injury. CACC’s utilize state of the art computer aided dispatch (CAD), computer-based telephones, radios and geographic information tools, vehicle location tools and audio logging equipment. CACC’s are mission critical operations that function 24 hours a day, 7 days a week. The position also provides support to the CACC Manager and acts for the CACC Manager during absences.

DUTIES:

1. Assists in supporting processes improvement initiatives and looks for opportunities to improve processes.
2. Proposes and implements ideas which support improved work procedures or increased quality/service.
3. Develops cooperative and productive team relationships within the department fostering a climate of teamwork, compassion, excellence and integrity.
4. Maintains necessary statistics and records.
5. Maintains regular communication with other departments.
6. Functions as a role model, demonstrates good interpersonal skills and a commitment to self-growth and development.
7. Takes swift and appropriate action when performance of direct reports is not aligned with organizational values.
8. Champions and establishes an inclusive, diverse and supportive environment.
9. Prioritizes workload in own area.
10. Supports shift to shift inter-professional collaboration to ensure quality and safety.
11. Reviews department metrics, communicates to staff, and develops action plans as required.
12. Identifies successes/achievements of team and provides recognition.
13. Responds to service issues and supports service improvement initiatives as needed.
14. Makes decisions that are focused on the shift and the next 90 days.
15. Provides input into and assists in the delivery of departmental plans and projects.
16. Assists manager with daily departmental communication.
17. Schedules staff, in collaboration with the Staffing & Scheduling department.
18. Ensures time cards are correct and complete in order to complete any payroll related function.
19. Develops, implements and conducts orientation, training and departmental education.
20. Makes resources available to support strategic initiatives, operational projects and process improvements.
21. Manages shift to shift utilization of resources (human and material) in the department, including assessing workload of team and ensuring staff are taking required breaks
22. Contributes to department budget development, execution and monthly variance actions.
23. Manages conflict and resolution amongst front line staff.
24. Coaches and develops direct reports
25. Accountable for the occupational health and safety of the employees within their respective area.
26. Ensures knowledge of collective agreements, adherence as required and ongoing collaboration with union partners to foster strong labour relations and positive relationships.