Supervisor, Claims APD at Clearcover

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Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

90000.0

Posted On

02 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Auto Claims Operations, Problem Solving, Continuous Improvement, Leadership, Customer Orientation, Claims Technology, Adjuster's License, Team Supervision, Training, Process Improvement, Metrics Reporting, Customer Service, Compliance, Coaching, Quality Assurance, Escalation Management

Industry

Insurance

Description

Who is Clearcover? The Future of Car Insurance, Powered by You. Clearcover is revolutionizing the industry, putting our customers in the driver's seat. Founded in 2016, Clearcover is built on a simple premise: provide affordable, hassle-free car insurance with one of the industry's fastest claims experiences. We challenge the status quo, redefining what it means to truly put the customer first. We're rapidly growing and recognized for it! Clearcover has been featured on the Inc. 5000 Fastest Growing Privately Held Companies list and the Deloitte Technology Fast 500™ list, raising over $560 million in funding to date. We've also been honored on Insurance Business America's Top Insurance Employers list and CNBC's World's Top Insurtech Companies, with Forbes naming us one of America's Best Insurance Companies in 2025. We've also been honored on Insurance Business America's Top Insurance Employers list and CNBC's World's Top Insurtech Companies, with Forbes naming us one of America's Best Insurance Companies in 2025. What is a Supervisor, Claims APD at Clearcover? As a Supervisor, Claims APD, you will be responsible for overseeing a team of claims liability claims professionals adjusters, ensuring efficient and effective handling of auto property damage claims while maintaining the highest standards of customer service. What will you do? * Oversee all claims activities with established claims policy and procedures. * Supervise a team of claims representatives, providing guidance, support, and training as needed. * Review and evaluate auto property damage claims to determine coverage, liability, and settlement options. * Monitor claim files to ensure accuracy, completeness, and compliance with company policies and procedures. * Identify and assess internal trends for efficiency gains and process improvement. * Handle escalated customer inquiries or complaints, resolving issues promptly and professionally. * Maintain a knowledge base of training materials, standard procedures, and shared partner guidelines. * Supports Clearcover quality assurance initiatives. * Provides in-depth reporting on claims metrics and communicates results to executive leadership. * Works with Legal Department on claims resolution strategies * Implements department vision and goals within their team. * Regularly tracks progress against departmental goals. * Coach team members on best practices related to customer interactions and efficiencies. * Audit calls to ensure consistency amongst team members in insurance knowledge and the customer experience. * Is accountable for team performance while keeping the team focused and motivated. What do you need? * Demonstrated understanding of auto claims operations, including the challenges and rewards of running a best-in-class auto claims organization. * Proven experience solving complex problems end to end. * Demonstrated track record of driving continuous improvement and supporting ongoing professional growth. * Experience operating with appropriate supervision while aligning work to company strategy and high-level goals. * Experience supporting department leadership through contributions to long-term strategy development and leadership decision making. * Proven experience serving as a trusted advisor and role model for team members and cross-functional partners. * Experience leading department-wide initiatives such as process improvements, automation efforts, or training and onboarding programs. Required Education and Experience: * Bachelor's Degree, or commensurate work experience * A minimum of 8-10 years experience in auto physical damage claims * A minimum of 3-5 years in Claims leadership experience at a personal auto carrier * Customer orientation and ability to adapt/respond to different types of individuals * Experience with claims related technology for national claims program * Active adjuster’s license (required) Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Work Environment: Remote

Responsibilities

As a Supervisor, Claims APD, you will oversee a team of claims professionals, ensuring efficient handling of auto property damage claims while maintaining high customer service standards. You will also monitor claim files for accuracy and compliance, handle escalated customer inquiries, and provide reporting on claims metrics.