Supervisor, Claims Learning Coach (Temporary-12 month) at Co-operators

Calgary, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

121411.0

Posted On

11 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims handling, Leadership, Coaching, Staff development, Situational leadership, Resource planning, Performance management, Critical thinking, Communication, Auto claims, Property claims, Data analysis, Conflict resolution, Change management, Financial authority

Industry

Financial Services

Description

#IN-DNI #LI-DNI Company: CGIC Department: Claims Employment Type: Temporary Full-Time (12 months) Work Model: Hybrid Language: English is required, French is an asset. Additional Information: This/these role(s) is/are currently vacant THE OPPORTUNITY: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. You will be accountable for the leadership in delivering superior client service, employee engagement, meeting claims handling guidelines, controlling expenses, resource planning and people management. You will be responsible for staffing levels, human resource management, productivity, processes, and communication. HOW YOU WILL CREATE IMPACT: * Leading and cultivating an inspired working environment that encourages Mastery, Autonomy, Purpose, and Resiliency for a diverse team * Create coaching and development plans by providing coaching, counselling, development of their staff utilizing situational leadership and the coaching continuum * Supporting the Claims Learning Coach with providing and contributing to exceptional client service in accordance with claims service and quality standards * Manage workflows, productivity, standards, and processes for the claim’s team, ensuring adherence to claims practices procedures and operational budget. * Work collaboratively with internal/external stakeholders in the implementation of business objectives/processes which enhance client engagement, support profitability, and enrich staff engagement. * Liaison and share information with management team, portfolio team and other business partners in providing feedback and input on procedures, processes and projects where required. * Review for coaching quality and consistency through observation, mentoring, and providing feedback. * Translate business goals into coaching priorities and support change initiatives and new program rollouts * Having Financial Authority Limit up to $1,000,000 TO JOIN OUR TEAM: * 7 years of experience in insurance or related business experience * Demonstrated successful experience in coaching, developing & leading others with a positive focus on teamwork and professionalism, and exhibits a high degree of autonomy & resiliency * Knowledge of auto and property claims * Demonstrated successful experience in coaching, developing & leading others with a positive focus on teamwork and professionalism, and exhibits a high degree of autonomy & resiliency * knowledge of auto and property claims, along with demonstrated success in coaching and leading teams while fostering teamwork, professionalism, autonomy, and resiliency. HOW YOU WILL SUCCEED: * You influence change and are committed to continuous improvement, in order to exceed client expectations. * You leverage critical thinking skills to identify problems and proactively propose solutions. * Your strong communication skills allow you to clearly convey messages. * You’re an effective team player who shares knowledge to support our peer's * The role requires a high degree of fact finding/research and knowledge of discipline claims processes, claims learning strategy and knowing how to apply to individual claims scenarios. * Resourcefulness, critical thinking, creativity, and innovation will be required as well as the ability to collaborate and resolve conflict with internal & external partners to handle a variety of situations * Skilled at using and analyzing data and applying to creative problem solving WHAT YOU NEED TO KNOW: * You will be subject to a Background check as a condition of employment, in the event you are the successful candidate. WHAT’S IN IT FOR YOU? * Training and development opportunities to grow your career. * Flexible work options to support personal and family needs. * A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. * Volunteer opportunities to give back to your community. Salary information Expected Salary range : $72,847.00 to 121,411.00 CAD The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Responsibilities

The supervisor is responsible for leading and cultivating an inspired working environment while managing claims workflows, productivity, and staff development. They will also collaborate with stakeholders to implement business objectives and ensure adherence to claims practices and quality standards.