Supervisor, Client Financial Services at Graebel APAC Center Pte Ltd

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Root Cause Analysis, Financial Auditing, Team Leadership, Process Improvement, Interpersonal Communication, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Mathematical Concepts, Statistical Inference, Vendor Reconciliation, Performance Evaluation, SLA Monitoring, Financial Reporting, Onboarding, Conflict Resolution

Industry

Human Resources Services

Description

Supervisor, Client Financial Services Bangalore Coordinates and supervises activities of the Client Financial Services team that receives audits, disburses payment, invoices, and reports on relocation expenses on the behalf of worldwide clients. Performs in a supervisory capacity leading, teaching, and coaching the team for optimal performance. ESSENTIAL DUTIES AND RESPONSIBILITIES * Oversees a team of Client Financial Services analysts supporting that receives, audits, disburses payment, invoices, and reports on relocation expenses on the behalf of worldwide clients. Monitors for compliance to audit directives, client service level agreements, cycle time standards, quality goals, and client satisfaction targets. Closely monitors team workflow and adjusts strategies to prevent financial risks/penalties and adherence to deadlines. Responsible for the execution of process changes. * Ensures that vendor account reconciliations are complete and that discrepancies resulting from process breakdowns, missed/inaccurate payments, or vendor non compliance issues are addressed and fully rectified. * Supervises or assists with the resolution of escalations from Transferees, Clients, Vendors, Supplier Development, Client Development, Operations and others to insure issues are resolved timely and completely. Uses escalations as appropriate for additional staff training or to improve processes. * Ensures the integrity of financial data by developing and maintaining training programs for assigned staff. Maintains knowledge of system in order to act as a go-to resource for both direct-report staff and colleagues. Ensures processes performed are clearly documented and maintained in a central repository. Manages internal reporting to ensure client SLA criteria is met * Responsible for the onboarding and training of employees. Participates in the interview process. Completes performance and merit evaluations in a timely manner. Provides continued development and training opportunities to staff preparing them for additional responsibilities. Actively promotes team members' career goals and progression, ensuring informal feedback and formal appraisals/ one on ones are provided. * Aids in goal planning and monitors internal reporting to ensure goals are accurate * Perform any other related duties as required or assigned.

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Responsibilities

Supervise the Client Financial Services team in auditing, disbursing payments, and reporting on relocation expenses for global clients. Lead team performance through coaching, monitoring SLAs, and managing vendor account reconciliations.