Supervisor - Client Services, Private Assets at The Citco Group Limited

Vilnius, Vilnius, Lithuania -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

3300.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client service management, SLA management, KPI reporting, Project management, Client onboarding, Microsoft Office, Communication skills, Critical thinking, Multi-tasking, Operational risk management, Stakeholder management, Team collaboration

Industry

Financial Services

Description

About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $2 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit www.citco.com [http://www.citco.com] About the Team & Business Line: Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. As a core member of our Client Services Private Assets team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon. Your Role: Client Service Level Management * Maintain effective communication with clients’ service providers and vendors, including regular check-ins, progress tracking, and issue escalation as required. * Coordinate the establishment and management of SLAs, and collaborate with relevant departments to produce and circulate KPI reports and associated action plans. * Support the resolution of client queries and service issues by coordinating investigations, providing timely updates, and identifying operational risks for remediation. * Coordinate client visits, including scheduling, agenda preparation, and confirmation of attendees and logistics. Sales / Client Integration * Initiate client onboarding and ensure completion and submission of required onboarding documentation and forms in accordance with internal procedures and regulatory requirements. * Prepare Client Service decks and supporting materials for new client pitches, ensuring accuracy, consistency, and alignment to the proposed service model. * Liaise with Citco operations teams to obtain and validate required data inputs for the preparation of fee proposals. * Maintain a strong working knowledge of Citco’s full-service offering to support client discussions and effective internal coordination. About You: * Strong written and verbal communication skills. * Project management skills with attention to detail and proven ability to multi-task. * Proficiency in Microsoft Office tools. * You are proactive, highly organised and have exceptional communication skills. * You have experience working with large, complex client relationships. * You are a strong, independent, critical thinker. * You are a team player striving for efficient collaboration * You are positive, accountable, and demonstrate a continuous improvement mindset. Salary Ranges 2500 - 3300 EUR gross/month Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Responsibilities

The supervisor will manage client service levels, coordinate SLAs, and oversee KPI reporting while supporting the resolution of client queries. Additionally, they will lead client onboarding processes and prepare service decks for new client pitches.