DESCRIPTION

Under the direction of the Practice Manager, the Front Office Supervisor oversees the non-clinical caregivers of the designated departments within site(s). Directs, supervises and coordinates all aspects of front office daily operations, focusing on patient, provider and caregiver satisfaction to ensure a high level of quality healthcare. This position is responsible for providing oversight regarding the following: positive patient relations, proper telephone communication, training and coaching, appointment scheduling and templating, patient registration as well as payment/co-payment collection. Performs “hands-on” supervisory support, leadership and training. Accountable for direct supervision of Patient Care Representatives, Referral Coordinators, and other non-clinical roles as assigned. Ensures all policies and procedures are implemented and carried out consistently in order to deliver a positive patient experience. Supports Practice Manager in short and long term operational planning for site(s).
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Institute and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

REQUIRED QUALIFICATIONS:

• 3 years Experience in medical reception.
• 2 years Supervisory experience.

PREFERRED QUALIFICATIONS:

• Associate’s Degree

Please refer the Job description for details