Supervisor, Common Ground at Alma Mater Society of Queen's University Inc.

Kingston, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

17.95

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Customer Service, Conflict Management, Time Management, Problem Solving, Communication, Cultural Sensitivity, Staff Training, Health and Safety Standards, Food Preparation, Team Motivation, Organizational Skills

Industry

Non-profit Organization Management

Description

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. Job Summary Common Ground is a student run coffee shop that offers a variety of hot and cold drinks, bagels and cream cheese, delicious sandwiches and fresh baked goods. Common Ground prides itself on using fair-trade, organic coffee and a variety of local products, offered at a low price, made for a student budget. As a Supervisor at Common Ground, you will oversee the general operation of the service and act as a support for staff while on shift. You will act as a representative of Common Ground Coffeehouse and the AMS for the duration of your term. Competencies Accountability Communication Cultural Sensitivity Problem Solving Conflict Management Time Management Client/Customer Focus Job Duties Exhibit working knowledge of Health and Safety Standards with respect to commercial food preparation. Constantly train and monitor staff to ensure their compliance with these standards. Attend at least 2-3 promotional events and/or staff socials per term to help support upper management and facilitate a healthy team environment. Act as a Manager-On-Duty while on shift, overseeing the general operations of the service and fulfilling all management duties associated with this. Exhibit a working knowledge of service staff portfolios Monitor employee performance to ensure it is being performed to established standards to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Maintain a calm demeanor during periods of high volume or unusual events to set a positive example for your team Respect and adhere to all company policies, procedures and ethical standards Strive to foster a warm, comfortable and respectful atmosphere for all Complete all assigned tasks efficiently and attentively Always serve as a representative of the AMS and its mission statement Maintain timely communication with your direct supervisor Attend and fully participate in all in person and virtual meetings Complete other duties as assigned Job Requirements Demonstrated time management skills Ability to thrive in a fast-paced environment Ability to supervise and motivate a team to achieve and exceed their goals Ability to remain calm and poised in urgent situations Work Conditions Interaction with coworkers, management, and the Queen’s community at large Flexible hours including nights, weekends and holidays Extended periods of standing and other physically demanding conditions Possess strong organizational, interpersonal and customer service skills The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.

Responsibilities

Oversee the general operations of the Common Ground coffee shop and act as the Manager-On-Duty during shifts. Responsibilities include training staff, monitoring performance, and ensuring professional resolution of customer complaints.