Why Guelph:
When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

QUALIFICATIONS AND REQUIREMENTS

• Completion of a University Degree or Diploma in Business, Finance, Economics, or a related discipline. Candidates with an equivalent combination of education and experience may be considered.
• Considerable experience in Municipal finance, utility billing, property taxation and collections in a public sector environment.
• Experience in vendor management and service delivery, preferably within the municipal environment.
• Successful completion of the Municipal Tax Administration Program is preferred. Must be able to complete within 2 years of hire date.
• Excellent analytical and organizational skills with the ability to manage multiple tasks and deadlines in a demanding environment.
• Knowledge of municipal finance-related legislation/regulations including the Municipal Act, municipal revenue, and collections.
• Demonstrated leadership and supervisory skills acquired through experience supervising, leading and motivating staff, preferably in a unionized environment.
• Demonstrates a clear understanding of municipal revenue collection and a general knowledge of municipal administration and accounting.
• Excellent project/time management, problem solving, revenue collection, negotiation and report writing skills.
• Ability to establish and maintain effective working relationships with a diverse group of stakeholders including the ability to communicate clearly and effectively both orally and in writing.
• Ability to work independently as well as in a team environment and to prioritize to meet strict deadlines.
• Advanced skills in Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Knowledge of the Occupational Health and Safety Act.
• AMCT, CMO, CMTP, CMRP, CPA designation would be an asset.
• Completion of or working towards an accounting designation would be an asset.
• Knowledge of, JD Edwards or relevant financial software, utility billing and property tax software would be an asset.

• Provides all aspects of team development including supervision, recruitment, training, development and performance management.
• Provide leadership to staff through open and transparent communication and employee development.
• Development and implementation of corporate revenue billing policies, procedures, reports and by-laws.
• Oversees the collection of all Accounts Receivable miscellaneous revenue in accordance with the City’s collection policies and procedures. Maintain the City’s collection policies and procedures and monitor customer credit terms.
• Oversee the collection of the City’s Capital Development Fee Program including but not limited to Development Charges, Parkland Dedication Cash-in-Lieu and Community Benefit Charges. Support implementation/ updating of process and internal control structures as well as required collaboration with the financial strategy team to collect and provide information for growth revenue planning, reporting and long-term reserve fund and debt forecasting.
• Review compliance, security and status of subdivision and development agreements.
• Oversees all development security including cash deposits, subdivision bonds, letters of credit and surety bonds.
• Oversee issuance of all corporate donation receipts.
• Collaborate and liaise with various departments and peers to meet corporate deliverables and to ensure a consistent approach for all corporate revenue business practices (Customer Service, Environmental Services, Engineering, IT, Communications, Clerks, Finance).
• Stay up to date with and ensures compliance with all provincial legislation and regulations relating to municipal finance and revenue collection.
• Support procurement of services, materials, supplies, and equipment; develop and support service agreements and contracts; develop and award Tenders, RFP’s, RFQ’s; issue change orders, manage changes in scope to existing projects relating to corporate revenue.
• Assist in negotiating service contracts and agreements with vendors.
• Develop and maintain relationships with vendors and suppliers, including but not limited to bill presentment, meter reading, software, public portal for utility billing and property taxation.
• Ensure vendors comply with contractual obligations and regulatory requirements per contractual requirements, including service level agreements.
• Manage vendor performance, including conducting regular performance reviews and addressing issues.
• Co-ordinate implementation of IT projects related to corporate revenue, including but not limited to centralization of corporate payment systems, development of dashboards and analytical tools, data governance procedures, and software optimization.
• Responsible for identifying and mitigating risks associated with system and business changes and updates.
• Develop and implement process improvement initiatives to enhance operational efficiency.
• Assists in the preparation of the annual department budget and budget variance analysis
• Prepares monthly variances to review with manager.
• Responds to elevated inquiries from staff, members of Council and the public on corporate revenue.
• Develop, implement and maintain strategies to improve the overall business experience and service standards for corporate revenue.
• Implement tools and processes to measure and track business satisfaction.
• Coordinate with development teams, support testing teams, and other stakeholders to ensure that software releases are properly tested and approved before deployment.
• Monitors and reports on effectiveness of corporate revenue and collections procedures.
• Ensures that a high level of customer service is delivered on a fair and consistent basis to all customers.
• Assumes duties of Manager of Revenue and Treasury or other revenue supervisors in their absence.
• Preforms other related duties as assigned.