JOB SUMMARY

In this position, you will play an integral role in the working capital activities of West Pharmaceutical. You will support the Global Credit and Collections department in the delivery of assigned accounts receivable activities and business analytics.

EDUCATION

• Bachelor’s Degree Third level qualification in Finance, a related field or equivalent experience required

WORK EXPERIENCE

• Minimum 5 years of relevant experience in Credit and Collections required
• Previous Shared Service Centre experience with multinational publicly quoted company required
• Experience with SAP - S4 Hana preferred
• People management experience or demonstrated ability to lead and coach others preferred

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

• Fluency in a second European language desirable
• Proficiency in MS Office applications
• Ability to work independently and as part of a team.
• Ability to work and lead independently to deliver against strict deadlines
• Customer focused with excellent problem solving and communication skills (written and oral)
• Excellent organizational skills, with the ability and agility to adapt in a fast-paced environment
• Attention to detail
• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description.
• Able to always comply with the company’s safety policy.
  

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TRAVEL REQUIREMENTS

5%: Up to 13 business days per year

PHYSICAL REQUIREMENTS

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.

THIS IS A 12 MONTH FULL TIME CONTRACT POSITION. THIS ROLE WILL SIT ONSITE 3 DAYS PER WEEK IN OUR DUBLIN IRELAND OFFICE.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?
There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Credit and Collections activity for assigned customer portfolio including but not limited to management of complex customer accounts
• Resolve customer disputes and support the Credit and Collections Analyst in the resolution of complex issues, escalating when appropriate in accordance with escalation policy
• Maintain Customer Master data
• Ensure relevant SLA’s and KPI’s are achieved
• May lead a team in the delivery of the Credit and Collections operational activities for assigned portfolio,
• Operational credit and collections activities are performed in accordance with the CP-20 Credit and Collections policy
• Deliver the Credit to Collect month and quarter end activities, and closely work with Record to Report management in addressing any reconciling items/errors
• Ensure Credit and Collections team provide a mature balance between customer satisfaction and credit risk
• Work closely with the Credit Risk and Compliance Manager to minimize credit risk exposure
• Will take responsibility for the approval and decision making of the credit risk process for the business in managers absence.
• Develop reporting suite for Credit and collections, to deliver key business analytics.
• Assist with internal and external and act as the point of contacted the external auditors in managers absence.
• Support the commercial, wider finance teams and key stakeholders by actively seeking and developing partnerships, understanding the business requirements, and ensuring communication is maintained to the highest standards
• Support integration into financial operations any future migration projects or acquisitions
• Monitor customer accounts, proactively identify trends to address customer behaviour and manage risk
• Maintenance and Management of credit release
• Support and closely work with Credit Risk to manage customer credit limits/risk profile and payment terms
• Prepare and Process Refunds
• Support key controls and audit compliance activities in relation to the credit and collection’s function, while always ensuring integrity and compliance
• Support audit compliance activities in relation to the credit and collection’s function
• Maintaining of desk top procedures and up to date SOP
• Develop a customer-centric culture in your team with highly collaborative relationships with the relevant stakeholders