Work Hours: Tuesday to Saturday, 1:00 PM to 9:30 PM

• This position requires full-time onsite work.

ABOUT US

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what’s right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

JOB SUMMARY

The Supv CSC Dispatch oversees daily operations of the customer service center, including hiring and disciplinary actions. Monitors call volumes, productivity, and Quality Reviews. Handles escalated and overflow calls as needed.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Experience

• Oversees daily department operations, including workload flow, delegating tasks, and managing employee issues. Supervise time and attendance issues.
• Serves as a liaison with other departmental and vendor contacts.
• Partners on employment conclusions, including hiring, firing, and disciplinary actions. Provide input and feedback on performance reviews.
• Monitors dashboards/reports to ensure Specialists are all available/ready.
• Responds timely to all email correspondences from internal and external departments.
• Completes weekly statistical reports and daily collection reports as needed.
• Reviews and monitors Quality Review scores for staff.
• Handles and resolves escalated and overflow calls.
• Ensures internal departmental metrics are met and maintained.