Supervisor, Customer Experience - UK Airline at Conduent

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Performance Appraisals, Hiring, Termination Management, Training, Pay Reviews, Functional Management, Operational Management, Program Management, Supervision, Problem Solving, Communication, Quality Checks, Feedback, Process Improvement

Industry

Business Consulting and Services

Description

Job Track Description: * Assists others in achieving goals. * Broad technical expertise and industry knowledge. * Ability to manage hiring and termination actions and training for multiple employees. * Manages performance appraisals and pay reviews for team members. * Accountable for functional, operational, and program management. General Profile. * Supervises daily tasks of the business, technical support and production teams * Responsible for team results * Works within established precedents and practices. * Evaluates and organizes information to solve for problems and challenges * Ability to work without supervision. Functional Knowledge * Comprehensive understanding of processes, procedures, systems, and concepts. Business Expertise * Ability to coordinate team efforts to achieve overall company and client goals. Impact * Directly impacts the quality of services provided * Supports and trains team members to impact end user experiences Leadership * Provides supervision including coaching and quality checks to support associate progress Problem Solving * Solves problems and evaluates possible solutions using past technical experience. Interpersonal Skills * Strong communication skills to share ideas and information. Responsibility Statements * Delivers quality, productivity, and compliance KPI reports. * Coaches and gives feedback to team members to enhance performance. * Shares processes and business updates with the team. * Supervises the team to identify coaching opportunities. * Recommends training interventions when necessary. * Outlines best practices for associate growth and improvement. * Performs other duties as assigned. * Complies with all policies and standards. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form [https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf]. Complete the form and then email it as an attachment to FTADAAA@conduent.com [FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA Accommodation Policy [http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

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Responsibilities

This role involves supervising the daily tasks of business, technical support, and production teams, while being responsible for team results and delivering quality, productivity, and compliance KPI reports. Responsibilities also include coaching team members, sharing updates, identifying coaching opportunities, and recommending necessary training interventions.