Supervisor, Customer Information Research

at  Grainger

Work Location Type: Hybrid
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

EDUCATION & EXPERIENCE

• Bachelor’s Degree required
• 3-5 years post-undergraduate experience
• Intense curiosity about Grainger’s customers and business – the MRO market must be a genuine source of interest for a candidate to thrive in the role
• Uses data to prioritize activities, sequence tasks, and allocate the appropriate number of resources to the work team tackles
• Critical thinking and listening skills to holistically understand what we must accomplish, drive consensus, and create a compelling vision for the future
• Can use informal leadership to influence decision-makers within the Customer Information team and across the Grainger organization
• Advanced computer skills with proficiency using the Microsoft Office suite
• Desire to develop additional technical and quantitative skills
• Clear written and visual communication
• Bilingual (English/Spanish- read, write, speak)
• Thorough, thoughtful online research
  Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status

• Supervises a team that actively curates and supplements customer information for all of Grainger, primarily through online research.
• Uses metrics and data to prioritize task loading and allocates talent to balance the need to complete work today with the need to build new capabilities for the future.
• Understands the US MRO market – what customers exist in which industries, and how attractive they are to Grainger.
• Leads the team to define new ways of working and incentivizes direct reports to improve the quality of our work while increasing operational efficiency.
• Teaches the team to actively identify opportunities to eliminate process waste, aggregate tasks, optimize activities, and automate steps.
• Contributes to analysis – helping Grainger get to know our customers and how we can fulfill their MRO needs.
• Presents and shares work with peers.
• Collaborates with Process Engineers and Technology Developers to transform the way that the Customer Information Research team completes their work.
• Creates a culture of continuous improvement that is based on standard work and embraces the cycle of problem identification, problem-solving, and process control.