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Supervisor, Customer Service and Support at Logistics Oman

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Management, Operations Requirements, Customer Satisfaction, Vendor Management, Logistics Program Implementation, Coaching, Training, Development

Industry

Logistics;Transportation;Supply Chain and Storage

Description

This position is responsible for delivering APLL commitment to key customers, meeting day to day operations requirements of the customers. The position manages a team of over 7 Customer Service Representatives to achieve excellent customer service satisfaction through defined and agreed processes. He/she participates in organizing vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirements and standard. He/she supports the implementation of Vendors Logistics Program through periodic visits and consultation to vendors to ensure vendors understand and acknowledge customer requirements and standards. The position helps to coach; train; develop customer service representatives to ensure they are qualified to handle customers’ logistics requirements.

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Responsibilities

This role is responsible for ensuring the delivery of commitments to key customers and meeting their day-to-day operational requirements by managing a team of Customer Service Representatives. The supervisor also participates in organizing vendor seminars and supporting logistics program implementation to align vendors with customer standards.