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Supervisor, Customer Service and Support at Logistics Oman

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics, Operations, Team Management, Coaching, Training, Vendor Management, International Supply Chain, Data-Driven, Process-Minded, Technology Utilization, Cross-Functional Experience, Stakeholder Engagement, Documentation Procedures, Carrier Knowledge, Forwarder Knowledge

Industry

Logistics;Transportation;Supply Chain and Storage

Description

This position is responsible for delivering APLL commitment to key customers, meeting day to day operations requirements of the customers. The position manages a team of over 7 Customer Service Representatives to achieve excellent customer service satisfaction through defined and agreed processes. He/she participates in organizing vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirements and standard. He/she supports the implementation of Vendors Logistics Program through periodic visits and consultation to vendors to ensure vendors understand and acknowledge customer requirements and standards. The position helps to coach; train; develop customer service representatives to ensure they are qualified to handle customers’ logistics requirements.

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Responsibilities

The Supervisor is responsible for managing a team of Customer Service Representatives to ensure excellent customer satisfaction and operational requirements are met. They also participate in vendor programs to align vendor understanding with customer standards.