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Supervisor, Customer Service Contact Center at CapMetro Corporate

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervision, Leadership, Communication, Problem Solving, Team Management, Time Management, Conflict Resolution

Industry

Hospitality

Description

WHO WE'RE LOOKING FOR The Supervisor Customer Service-Contact Center is responsible for the supervision of Customer Service Representatives (CSRs) in the delivery of exceptional service to Capital Metropolitan Transportation Authority (CMTA) customers. This position ensures customer inquiries and concerns are answered in a courteous, accurate and timely manner. The Supervisor Customer Service-Contact Center provides both individual as well as shared leadership and direction to the entire department, including periods of service as the supervisor-in-charge.

Responsibilities

The Supervisor Customer Service-Contact Center is responsible for supervising Customer Service Representatives in delivering exceptional service to customers. This position ensures that customer inquiries and concerns are addressed in a courteous, accurate, and timely manner.