Supervisor - Customer Service at CRAWFORD & COMPANY INC

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

80307.86

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Management, Employee Supervision, Conflict Resolution, Analytical Thinking, Problem Solving, Time Management, Organizational Skills, Written Communication, Verbal Communication, Interpersonal Skills, Computer Proficiency

Industry

Insurance

Description

Supervises the work of Customer Service staff. Monitors all aspects of assignment process through estimate upload. Resolves escalated non-compliance issues with contractors. Ensures high levels of customer service in the department. Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com [https://www.crawco.com/]. When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary * Pay and incentive plans that recognize performance excellence * Benefit programs that empower financial, physical, and mental wellness * Training programs that promote continuous learning and career progression while enhancing job performance * Sustainability programs that give back to the communities in which we live and work * A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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Responsibilities

Supervises customer service staff and monitors the assignment process through estimate upload. Resolves escalated non-compliance issues with contractors to ensure high levels of departmental service.