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Supervisor (Customer Service) at Dexterra Group

alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 27

Salary

45000.0

Posted On

08 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Consumer Services

Description

Ensure all OSRs are greeting members of the travelling public using the active offer or other French terminology as required by the GTAA
Successfully complete all required training and courses
Perform the work in accordance with instructions and directions issued by the GTAA
Act as a first point of contact for customer complaints/escalations and address as required.
Have an acceptable technical knowledge to work with automated processes
Always greet passengers with “Hello bonjour”
Ensure employees are Validating and confirming passengers need and right of entry/exit to/from controlled and restricted areas
Ensure employees Validate acceptable travel documentation to enable passenger entry to certain areas
Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks

Responsibilities

Ensure all OSRs are greeting members of the travelling public using the active offer or other French terminology as required by the GTAA
Successfully complete all required training and courses
Perform the work in accordance with instructions and directions issued by the GTAA
Act as a first point of contact for customer complaints/escalations and address as required.
Have an acceptable technical knowledge to work with automated processes
Always greet passengers with “Hello bonjour”
Ensure employees are Validating and confirming passengers need and right of entry/exit to/from controlled and restricted areas
Ensure employees Validate acceptable travel documentation to enable passenger entry to certain areas
Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks