Supervisor - Customer Service - West Branch Services (Pune) at Franklin Templeton

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Customer Service, Team Management, Compliance, Project Management, Communication Skills, Problem Solving, Change Management, Relationship Management, Performance Management, Coaching, Process Improvement, Stakeholder Engagement, Presentation Skills, Negotiation Skills, Cross-Functional Collaboration

Industry

Financial Services

Description

At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements. Come join us in delivering better outcomes for our clients around the world! We are looking for a supervisor – Customer Service to join our Branch Services West based in Pune About the department: Supervise the daily operations of the region and the attached branches. Coordinate with other sub functions of TA and other departments to resolve the investor related and distributor related issues. Ensure that the standard terms of service offering are met at all three levels viz., a. investors, b. distributors, and c. internal customer. Recruit, coach and manage the performance of individual team members. Improve daily processes and procedures; support and implement change; and through communication, guide the team towards achieving company goals. Ensure the regulations are complied with strictly in terms of operations and customer service. Fulfill customer expectations. Handle or initiate other projects that benefit the company What are the ongoing responsibilities of this position? Job Profile Summary: Supervises a team of professional employees to achieve objectives and requirements of own team and/ or workgroup, which may include more complex and/or higher risk functions and decision-making. Aligns workgroup or team to Global Shareholder Services (GSS) business objectives and climate to drive positive customer experience and protect best interest of shareholders, funds and FT Involved in divisional or corporate initiatives. Manages short-to-moderate-term objectives. May lead across multiple locations/regions. Develops and drives goals in support of the strategic and operational plans for the department; sets priorities and administers implementation of business solutions; and drives/ promotes change adoption. Engages team, develops direct reports, advocates for staff developmental needs, and proactively manages pay for performance philosophy. Monitors compliance with and contributes to the evolution of internal policies and procedures. Collaborates locally and across regions with cross-functional leaders as needed to plan for and coordinate objectives, builds relationships with peers and business partners to drive the business. Responsible for completion of special projects as may be assigned. Manage resources such that project activities are completed within affecting BAU Preparation of project related reports that need to be sent to the management Manage and maintain good relationship with vendors and business partners Plan and prepare Annual Goals and monitor Progress Communicate with and influence internal and external stakeholders regarding key deliverables Has good Presentation skills, influencing and negotiating skills Effectively drive and manage change, plan business contingency and achieve cross-training Ability to identify and apply company policies and procedures What qualifications, skills and experience would help someone to be successful? Graduation / MBA Overall, 8 – 10 years of experience in AMCs / Banks in a similar role, with supervisory experience in India. NISM V-A certification Work Shift Timings - 9:00 AM - 6:00 PM IST Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. Hear more from our employees By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered. Highlights of our benefits include: Professional development growth opportunities through in-house classes and over 150 Web-based training courses An educational assistance program to financially help employees seeking continuing education Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents) Life insurance for protection of employees’ families Personal accident insurance for protection of employees and their families Personal loan assistance Employee Stock Investment Plan (ESIP) 12 weeks Paternity leave Learn more about the wide range of benefits we offer at Franklin Templeton Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response. When you become part of Franklin Templeton, you’ll join a company dedicated to progress. A company that doesn’t settle. One where we pursue our ambitions with energy and persistence. That’s why it’s so important that we empower and encourage the progress of our employees. From our welcoming, inclusive, and flexible culture – to our global and diverse business, we provide opportunities to help you reach your potential while contributing to ours. At Franklin Templeton, we embrace individual differences and value experience and perspectives brought by talent from around the world. And, although we are all different, we all have one thing in common – we are dedicated to what we do. So whether you’re just starting your career journey, are well on your way, or are seeking a new direction, you’'ll find the support you need to grow your career with us. Come, join us, and help us shape the future of the global asset management industry!

Responsibilities

Supervise the daily operations of the region and attached branches, ensuring compliance with regulations and fulfilling customer expectations. Manage team performance, improve processes, and handle projects that benefit the company.