Supervisor Cycle Technician at Frasers Group

Southampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bicycle repair, Bicycle maintenance, Bicycle assembly, Brake adjustment, Gear tuning, Wheel truing, Drivetrain maintenance, Suspension service, Customer service, Inventory management, Sales, Technical troubleshooting, Quality control, Coaching, Communication skills

Industry

Retail

Description

Company Description As a part time Supervisor Technician, your primary responsibility is to provide expert bicycle repair and maintenance services to customers. You will ensure that customers' bicycles are serviced, repaired, and maintained to a high standard, while also providing excellent customer service and advice. You also will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations, delivering a world class client experience. You will ensure brand standards are delivered and ensure all operational tasks are completed. Job Description Bicycle Repairs: Perform a wide range of bicycle repairs, including but not limited to brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension service. Troubleshoot and diagnose mechanical issues accurately. Bicycle Assembly: Assemble new bicycles according to manufacturer guidelines and store standards, ensuring they are safe and ready for sale. Service Consultations: Interact with customers to assess their bicycle repair and maintenance needs. Provide recommendations and cost estimates for services. Parts and Accessories: Assist customers in selecting appropriate parts, accessories, and upgrades for their bicycles. Safety Inspections: Conduct safety inspections on bicycles to identify and address potential safety hazards. Quality Control: Ensure that all repaired bicycles meet the highest quality standards and safety regulations. Inventory Management: Maintain a well-organized and efficient workshop, including managing the inventory of spare parts and tools. Customer Service: Provide excellent customer service, including explaining repair work to customers, answering questions, and offering advice on bicycle maintenance. Confident making recommendations to achieve sales and targets Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs Passionate about the industry and trends Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required Pro-actively engage with clients to develop customer loyalty Maintain high standards of visual presentation in stores Support with stock counts and other operational duties Lead by example to support and coach the sales team Support the store management team Perform as a team player, participating in all activities to contribute to the store objectives Ensure compliance with all policies and procedures Champion our company culture and values Qualifications Proficiency in bicycle mechanics, including the ability to diagnose and repair a wide range of bicycle types and components. Previous experience as a bicycle mechanic is highly desirable. Knowledge of various bicycle brands, models, and components. Strong attention to detail and a commitment to quality workmanship. Excellent customer service and communication skills. Ability to work independently and as part of a team. Knowledge of safety standards and practices related to bicycle repairs. May require standing for extended periods and lifting heavy objects. Flexible work hours, including weekends and evenings, may be necessary based on the store's operating hours and customer demand. Confident, assertive and personable Positive and enthusiastic with a can do attitude Great communication skills Self-driven to upskill and learn Resilient and resourceful A natural coach and leader Additional Information We've got a lot to offer.. What's in it for you? Plenty. We offer our team a pretty nice package of perks (even if we do say so ourselves), including: Commission led bonuses across a wide range of products Monthly Group Rewards and Recognition Join the Fearless1000 Incentive Scheme watch THIS video to find out more We offer a wide range of Development Courses with National Qualifications 40% Instore Uniform Discount Discounted Gym membership Group Wide 20% Discount across all Fascia. Ride-To-Work Scheme (Eligibility subject to terms and conditions) This role is part-time 20 hours

Responsibilities

The Supervisor Cycle Technician is responsible for performing expert bicycle repairs, maintenance, and assembly while ensuring high-quality service standards. They will also manage workshop inventory, provide customer consultations, and support the store management team in achieving sales targets.