OVERVIEW

As a member of the store’s Management Team, the Supervisor/Department Manager is responsible for managing and leading the department by ensuring that the department operates efficiently with friendly and informed staff. Reporting to the Store Manager/General Manager, this role ensures customer satisfaction and retail execution that meets the performance expectations.
We are seeking a dedicated and results-driven Department Manager to oversee our operations and ensure the highest level of service and efficiency within our department. The ideal candidate will possess strong leadership skills and a commitment to fostering a positive team environment.

EXPERIENCE

Supervisory, leadership and/or managerial experience or relevant experience

• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to plan, organize, communicate, delegate and follow up team’s activities and projects
• Strong communication skills
• Ability to work in a fast-paced environment
• Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
• Experience in retail sales

Job Type: Full-time
Pay: $40,000.00-$50,000.00 per year

Benefits:

• Profit sharing

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift

Experience:

• Retail management: 2 years (preferred)

Work Location: In person
Expected start date: 2025-04-2

• Foster a culture that values excellent customer service.
• Maintain the quality of the department’s presentation to ensure customer expectations are met.
• Plan and manage daily/weekly departmental activities, objectives and seasonal changeovers.
• Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.
• Manage team members’ performance, provide informal and constructive feedback, and recognize achievements and efforts.
• Help with the store opening and closing responsibilities.
• Assist in selecting and orientating new employees.
• Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.
• Lead and supervise department staff, ensuring effective team management and collaboration.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining high satisfaction levels.