KEY ACCOUNTABILITIES

• Supervise dispatcher shifts in dispatching gas emergencies, customer appointment and mandated program work
• Coordination of gas emergency response with CMS, Field Operations, other Company emergency response personnel, Emergency Response Agencies, Regulators, Fire Departments and the Police.
• Make timely and accurate notifications in compliance with the New York State Public Service Commission, Department of Transportation regulations and according to Company procedures
• Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response and safety.
• Maintain availability to cover rotating shifts including nights, weekends and holiday.
• Maintain availability to cover vacant Dispatch supervisor shifts and manage emergency situations, storm operations, contractor damages, outages, even when they occur off-hours.
• Ensure work is performed in accordance with applicable federal, state and local rules and regulations.
• Support continual development of union workforce through regular coaching, performance assessment and annual appraisal process.
• Support the Gas Leak reporting process by conducting the daily leak reconciliation process, including gathering manual and automated reports, entering corrections and performing all required research to maximize accuracy and compliance.
• Develop and maintain effective relationships with key stakeholders and share best practices.

KNOWLEDGE & EXPERIENCE REQUIRED:

• A Bachelor’s degree and/or 5 years of related-experience (gas utility or dispatching operations, and knowledge of systems used)
• Experience in managing a team of bargaining unit/contract employees
• Experience with regulation interpretation and analysis, data collection and reporting
• Proficiency in relevant systems and software preferred, ex CSS, Advantex, Microstrategies, Pagenet, Excel, MS Word, Access

QUALIFICATIONS

• Proven ability to lead a team and drive performance
• Demonstrated strong organizational and planning skills with the proven ability to manage multiple priorities
• Knowledge of National Grid’s operations, company policies and practices and applicable bargaining unit agreements.
• Demonstrated strong oral and written communication skills including the ability to communicate effectively across
• organization.
• Demonstrates the ability to exercise discretion and independent judgment with matters of significant importance
• Reviews accuracy of own work and checks that all details are completed.
• Team-player with the ability to collaborate effectively with others

Supervise a team of dispatchers to ensure compliance with all laws, regulations and Company policies, and achievement of mandated emergency response and other internal targets