Supervisor - Enrollment Processing Services

at  Nova Southeastern University

SUPERVISOR - ENROLLMENT PROCESSING SERVICES - 995616

Job Number: 505495
Work Type: Full Time with Full Benefits
Location: Fort Lauderdale-Davie, Florida
Department: ESS-Enrollment Processing Svs (EPS)
Categories: Admissions / Financial Aid / Enrollment Management

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge:
1. Basic knowledge of the Family Educational Rights and Privacy Act (FERPA) regarding student privacy and protection regulations.
2. Personnel and Human Resources – Working knowledge of principles and procedures for personnel recruitment, selection, training, and supervision.
3. Customer and Personal Service – Working knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
4. English Language - Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
5. General knowledge of university policies and procedures.
6. Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).
Skills:
1. Active Listening – Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Speaking - Proficient skills in talking to others to convey information effectively.
3. Reading Comprehension - Proficient understanding of written sentences and paragraphs in work-related documents.
4. Writing - Proficient skills in communicating effectively in writing as appropriate for the needs of the audience.
5. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
6. Time Management - Proficient skills in managing one’s own time and the time of others.
7. Instructing - Proficient skills in teaching others how to do something.
8. Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
9. Supervisory skills – Proficient supervisory, training and leadership skills, manage and motivate a large team.
Abilities:
1. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
2. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
4. Ability to work in a culturally diverse environment.
5. Ability to set priorities and manage time effectively.
6. Ability to work evenings and weekends.
Physical Requirements and Working Environment:
1. Speech recognition - must be able to identify and understand the speech of another person.
2. Speech clarity - must be able to speak clearly so others can understand you.
3. Near vision - must be able to see details at close range (within a few feet of the observer).
4. Travel - must be able to travel on a daily and/or overnight basis.
5. May be required to work nights or weekends.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

REQUIRED EDUCATION:

Associate’s degree or sixty (60) completed college credits hours.

REQUIRED EXPERIENCE:

1. Associate’s degree or sixty (60) completed college credits hours and minimum four (4) years’ experience with data entry and auding, preferably in an office setting,

• -OR—

Bachelor’s degree and minimum two (2) years’ experience with data entry and auding, preferably in an office setting,
2. Prior supervisory experience.

PREFERRED QUALIFICATIONS:

1. Previous experience in an academic institution.
2. Knowledge and experience with Ellucian Banner software system.

Please refer the Job description for details