CI Azumano is Seneca Holdings’ full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.
Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
CI Azumano is seeking a Supervisor, Executive Government Travel in Washington, DC. The objective of this work is to serve as the primary and first-line technical resource for travel of the Executive office of the President. The Government Supervisor functions as the subject-matter expert for the Executive Office travel. The Supervisor is responsible to work closely with their assigned travel consultants to create a cohesive team culture, while helping them to develop into strong travel consulting professionals.
This position will work onsite in the Executive office building, and be responsible for the activities of the travel team 24/7/365.

Roles and Responsibilities include, but are not limited to:

• Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members’ performance and goal achievement.
• Provide required reports to clients on a monthly basis including CBA reconciliation reporting, telephone and refund exchange reporting
• Train team members
• Ensure that the required telephone customer service quality levels are consistently achieved; monitor the TSF as well as take customer calls as necessary.
• Serve as a Government Department technical (SME) when working with Client Development team on implementation of new client service programs.
• Develop the weekly/monthly work schedule for the team, to ensure that proper telephone coverage is maintained for the assigned accounts/contracts.
• Maintain and approve time sheets for team members.
• Provide ongoing written assessment of team members and participate in the annual performance review input to the Director of Government Client Service

BASIC QUALIFICATIONS:

• Active Top Secret Clearance
• Bachelor’s degree in business, or travel and hospitality, along with 5 (five) years of travel agent or (Associate’s degree and 15 years of experience is an alternative.)
• Knowledge of Worldspan and SABRE
• Knowledge of Airline Travel Sites, online booking tools including E2, DTS and CGE

• Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members’ performance and goal achievement.
• Provide required reports to clients on a monthly basis including CBA reconciliation reporting, telephone and refund exchange reporting
• Train team members
• Ensure that the required telephone customer service quality levels are consistently achieved; monitor the TSF as well as take customer calls as necessary.
• Serve as a Government Department technical (SME) when working with Client Development team on implementation of new client service programs.
• Develop the weekly/monthly work schedule for the team, to ensure that proper telephone coverage is maintained for the assigned accounts/contracts.
• Maintain and approve time sheets for team members.
• Provide ongoing written assessment of team members and participate in the annual performance review input to the Director of Government Client Servic