HOW DO I QUALIFY?

• Successful completion of a college diploma or bachelor’s degree in business management, Data Management or Facility Management.
• Minimum 3 years of Facility Operations experience, preferably in a supervisory role.
• Certifications in one or more related fields such as International Facility Management Association (IFMA), Building Owners and Managers Association (BOMA), Project Management Professional (PMP) and/or LEAN / Six Sigma are considered strong assets.
• Deep understanding of facility operations and industry best practices.
• Comprehensive knowledge of fundamental business practices and concepts including, but not limited to strategic planning, resource allocation, financial controls, KPI development, leadership techniques, human resource management, efficiency and process methods.
• Excellent organizational, analytical, contract administration and budgetary skills, in addition to highly proficient verbal and written communication abilities as well as project management skills.
• Strong interpersonal communication and facilitation skills required for leading teams through CI process, building relationships with clients and service providers.
• Broad base of knowledge and experience in data management, continuous improvement programs, and service delivery.
• Meeting the expectations of internal and external customers: customer service-oriented and modeling service delivery excellence.
• Excellent computer skills in MS Office Suite, particularly Excel and Access, including experience working with Excel pivot tables, macros, advanced formulas, queries, and Visual Basic (VB) code (SQL).
• Progressive supervisory experience including full-time staff direct reports. Ability to provide consultative direction, support, supervision and direction to employees.

IN ADDITION, YOUR EXPERIENCE DEMONSTRATES THE FOLLOWING SUPERVISOR LEADERSHIP COMPETENCIES:

• Strategic Thinking – innovating through analysis and ideas
• Engagement – mobilizing people, organizations, partners
• Management excellence – delivering results through action management, people management and financial and asset management
• Accountability and Respect – serving with integrity and respect

WHAT CAN I EXPECT TO DO IN THIS ROLE?

• Train other departments in data literacy and communication across the corporation to improve compliance to Standards.
• Oversee the Key Performance Indicator (KPI) data collection process to ensure that programs are refined based on data-driven decision-making. Align, prioritize, and monitor KPIs to optimize the internal customer’s service for its end customer / clients.
• Present results, recommendations, and project status reports to the Director, Facility Services and the Corporate Services Leadership team.
• Review Customer Service Index (CSI) reports with management teams and develop action plans to address any customer issues or complaints.
• Lead efforts to address high-priority data quality issues from issue identification, through root cause analysis, to issue resolution.
• KPI Dashboard - Design quality metrics and oversight mechanisms to ensure delivery of target outcomes through the Data Governance program.
• Direct staff in the delivery of contract management services, including overseeing external vendors / contractors engaged in facility maintenance.
• Build collaborative relationships with key customers and robust communication links and liaises with client departments with respect to service delivery for quality control, issue resolution, and continuous improvement.
• Assist facility user departments in analyzing space requirements (detailed needs assessment) that contribute to planning capital projects.
• Maintain the Standards & Quality Assurance program to optimize the customer experience, drive customer traffic, and ensure that facilities are run in an efficient and safe manner.
• Develop training programs to ensure awareness of all standards.
• Research regulations and industry benchmarks for various departmental programs to ensure procedures comply with legislation and current industry trends and practices.
• Develop and administers performance measures for division programs used to monitor success of programs and staff.
• Analyze financial reports, identifies trends, and addresses discrepancies between planned and actual budgets through effective utilization of Monthly Budget Monitoring Reports.
• Assist the manager with capital forecast and operating budgets for new construction and state of good repair programs.
• Work with the Operations and Asset Management teams to develop, monitor, and improve the existing Preventative Maintenance program.
• Collaborate on cross-functional project teams with other Town staff and consultants to manage projects and build a portfolio throughout the Corporation.