Supervisor Fast & Furious Hollywood Drift at NBCUniversal

Universal City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

30.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Team Development, Financial Planning, Guest Satisfaction, Team Member Satisfaction, On-Duty Management, Safety Focus, Operational Efficiency, Guest Flow Management, Scheduling Review, Crisis Management, Incident Investigation, Union Relations, Conflict Resolution, Interpersonal Skills, Analytical Skills

Industry

Entertainment Providers

Description

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description As an Attractions Supervisor, in partnership with the Attractions Manager and Assistant Managers, you will be responsible for the growth and development of the lead team, maintaining strategic, financial and daily operational plans that support overall guest and team member satisfaction of the attraction, as well as acting as On-Duty management coverage. In addition, this role will require working closely with Leads team to establish and maintain a positive environment at a new Attraction. Essential Functions Responsible for growth and development of Leads and Team Members Establish positive culture for new Attraction Focus on establishing and maintaining focus on safety and positive internal and external guest service Maintains the operational efficiency of Attraction during park hours and seasonal/special events, ensuring plans for high efficiency and low wait times through active participation in managing guest flow experience are actively utilized. Ensure venue standards are upheld through Lead expectations and pre-shift meetings Assists Manager, Assistant Manager, and Talent Acquisition team for assurance most qualified team member candidates are hired/trained Supports the scheduling department in reviewing the team member schedules weekly Ensures department understands and follows all company policies and procedures. Crisis management including Guests’ and Team Members Medical/Emergency situations Investigates incidents including Team Member/Guests’ complaints Advocates for active participation in all safety programs, including forming partnership with Environmental Health and Safety group Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $27 - $30/hr. Qualifications Minimum 2 years of operations experience in theme park or hospitality industry, including experience in guest service preferred. Must be available to work on weekends, holidays and nights as required. Must have excellent written and verbal skills Must be proficient in Microsoft programs such as Word and Excel. Desired Characteristics: Bachelor’s degree in Business, Operations, or Hospitality is highly preferred Proven ability to work well under pressure, meeting tight deadlines, and simultaneously managing multiple projects. Proven ability to anticipate needs and initiate action Experience managing in a union environment Strong interpersonal and analytical skills Proactive thinker/self-starter Strong guest service experience with conflict resolution. Theme Park experience highly preferred. Strong interpersonal and organizational skills Able to prioritize workload and have the ability to multi-task in a fast paced work environment Demonstrates sound judgment and independent thinking as well as an ability to troubleshoot and problem solve in real-time. Detail-oriented and organized with the ability to work seamlessly within a broader team to achieve desired results. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected]. Business Segment: Universal Studios Hollywood Compensation: USD27 - USD30 - hourly

Responsibilities

The Attractions Supervisor is responsible for the growth and development of the lead team while maintaining strategic, financial, and daily operational plans to ensure guest and team member satisfaction. This role also involves acting as on-duty management coverage and establishing a positive environment at a new Attraction.