ABOUT THE STUDENTS’ UNION

The Students’ Union (SU) is one of the leading undergraduate student associations in Canada. We are a not-for-profit organization that works to ensure that University of Calgary undergraduate students have the best possible university experience through advocacy, representation, and providing valuable on-campus services and programs. We also manage several businesses within the MacEwan Student Centre including a restaurant and bar, two concert venues, a convenience store, a used bookstore and print shop, and the MacEwan Conference & Event Centre.
We’re in the business of student leadership, and so SU staff are all teachers in some capacity. We coach, mentor, and work alongside the elected members of our student government to help them develop skills and make good decisions for the organization. As such, the SU is a nimble and leading-edge organization that can pivot quickly to address emerging issues and trends.

The SU offers all our employees a competitive, market-determined salary. Our benefits, though, tend to exceed the market. These include:

• Three weeks paid vacation (pro-rated for contract duration)
• Unlimited paid sick time
• $400 health spending account
• A mission-driven culture that values work-life balance, diverse experiences, and kindness

People love working for the SU because we care about our employees and empower them to thrive and succeed. The result is a very low turnover and a long-serving staff who are passionate about what they do. If you’re tired of being treated like a cog in a machine and want to do something that matters without sacrificing your home life, the SU might just be the right fit for you.

POSITION SUMMARY

The MacEwan Conference and Event Centre is seeking a dynamic and detail-oriented individual for a full-time, fixed term contract Supervisor, Event Operation to cover a parental leave from early May through mid December. The primary function of this role is to ensure that all clients receive top quality service and that all requirements for food and beverage service are executed and presented in a professional manner.

QUALIFICATIONS

• High school diploma with 3–5 years of relevant experience, or a post-secondary diploma with at least 2 years of related experience.
• Minimum 1 year of supervisory or lead-hand experience managing a team. A combination of equivalent education and experience will be considered.
• Strong background in hospitality or event operations; experience with off-site catering is an asset.
• Experience with liquor ordering, bar setup, and reconciliation for events with up to 500 guests is a strong asset.
• Valid Class 5 Alberta Driver’s License is required.
• Certifications in WHMIS, First Aid, and ProServe are considered assets.
• Excellent interpersonal and customer service skills; able to remain professional and composed in high-pressure environments.
• Strong verbal and written communication skills, with keen attention to detail and a continuous improvement mindset.
• Demonstrated ability to lead a team while also working independently.
• Proven organizational and time management skills, with the ability to manage multiple priorities.
• Comfortable working with a diverse range of clients and colleagues with a high degree of cultural sensitivity.

TECHNICAL & PHYSICAL REQUIREMENTS

• Proficiency with MS Office (Excel, Word) and mobile devices (iPad/iPhone) for daily reporting and communication.
• Experience with event management software such as Opera, All Seated, Formitize, 7Shifts, and Dropbox.
• Familiarity with audio/visual equipment setup and basic troubleshooting.

KEY RESPONSIBILITIES

• Plan, coordinate, and direct workflow of tasks to ensure all room food and beverage logistical requirements are met or exceeded for all events, meetings, and restaurant operations.
• Participate in supervising teamwork, including training, performance management, and coaching staff on customer expectations and technical aspects of the space.
• Coordinate the requirements of the on-campus delivery and catering program.
• Ensure that the food and beverage department meets operational compliance with relevant internal, federal, provincial, municipal and university legal and policy requirements including health and fire safety, responsible alcohol service, food safety and MacEwan Conference and Event Centre delivery vehicle.
• Ensure proper storage and maintain inventory controls related to event, restaurant, and AV equipment (including chairs, tables, staging, lecterns, risers, pipe and drape, projectors, screens, microphones, speakers, public address systems and other events-related equipment).
• Provide summarized client feedback to the MacEwan Conference and Event Centre department with the goal of increasing the customer experience.
• Ensure front and back of house is maintained and cleaned, and that daily function signage is displayed.
• Communicate with employees and clients to ensure all logistical event requirements are met.
• Troubleshoot as required to meet changing needs.
• Review and update all processes, procedures, and guidelines related to the operations area on an ongoing basis.
• Ensure proper preparation, opening and closing of events and The Den and Black Lounge, and assigning staff related duties.
• Assist with administrative tasks where necessary, and perform other duties as assigned by the Manager, Food and Beverage Operations.

THIS IS A PHYSICALLY ACTIVE ROLE AND INCLUDES:

• Lifting/carrying: 10 to 40 lbs.
• Pushing/pulling: 10 to 80 lbs.
• Operating aerial lifts
• Working in varying indoor/outdoor temperatures
• Balancing banquet trays
• Standing and walking for extended periods
• High levels of guest interaction and public engagement
• Repetitive movements (bending, lifting, walking)
• Navigating busy event environments with noise and congestion
  For more information, please check out our website: https://www.su.ucalgary.ca/