Supervisor, Food Bank at Alma Mater Society of Queen's University Inc.

Kingston, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

17.95

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accountability, Communication, Cultural Sensitivity, Problem Solving, Conflict Management, Time Management, Client Focus, Team Supervision, Volunteer Management, Coaching

Industry

Non-profit Organization Management

Description

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. Foodbank Supervisor Reports To Foodbank Head Manager Job Summary Located in the Rideau Building Room 105, the AMS Food Bank serves confidential and non-judgmental food service to members of the Queen's community. The Food Bank is a non-profit organization which aims to provide our clients with food services in the most comfortable environment possible and it operates mainly on donations as well as an opt-outable student fee from both the AMS and the Society for Graduate and Professional Students. As a non-profit organization, the centre aims for all funds to be put towards the upkeep of the Food Bank itself in the purchasing of fresh fruits, vegetables, milk and other items on a weekly basis. The Food Bank provides a reliable and confidential service to ensure that Queen's students can be healthy and productive as they pursue academic achievement. The Food Bank also seeks to address the underlying causes of poverty so as to alleviate, and ultimately eliminate poverty amongst Queen's community members. The Food Bank also works closely with other relevant organizations in the Queen's and Kingston community. Alongside the Food Bank, we also operate the PEACH, the Providing Equal Access, Changing Hunger Market which is a food-forward initiative created to complement other food access programs on campus. Operating on a sliding scale, patrons can self-select the amount they pay for their food from a list of suggested prices. This operating model strives to uphold people’s dignity and autonomy by providing access to high-quality and nutritious food at a low cost. Competencies Accountability Communication Cultural Sensitivity Problem Solving Conflict Management Time Management Client/Customer Focus Job Duties Work as MOD (Manager on duty) for 1-2 shifts a week Attend all training sessions to become familiar with the department and adhere to the general operations of the department Assist with grocery restock, unloading groceries, prepping special orders Attend food drives, outreach events or collaborations with other groups Always serve as a representative of the AMS and its mission statement. Exhibit a working knowledge of volunteer portfolios Monitor volunteer performance to ensure it is being performed to established standards to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution Assist with volunteer training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Maintain a calm demeanor during periods of high volume or unusual events to set a positive example for your team Ensure that all employees comply with company policies, procedures, and ethical standards Respect and adhere to all company policies, procedures and ethical standards Strive to foster a warm, comfortable and respectful atmosphere for all Maintain timely communication with your direct supervisor Complete all assigned tasks efficiently and attentively Attend and fully participate in all in person and virtual meetings Complete other job duties as assigned Job Requirements Demonstrated time management skills Ability to supervise and motivate a team to achieve and exceed their goals Ability to remain calm and poised in urgent situations Work Conditions Interaction with coworkers, management, and the Queen’s community The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.

Responsibilities

Supervise food bank operations as Manager on Duty, overseeing volunteer performance and ensuring high-quality service to the Queen's community. Responsibilities include managing grocery restocking, handling customer complaints, and coordinating outreach events.