JOB TITLE: SUPERVISOR (SUBSTANCE MISUSE AND MENTAL HEALTH)

Location/Branch: Various Locations in and around Sheffield, Worksop, and Doncaster Reports to: Manager / Registered Manager
Shifts: Full-time; occasional flexibility required for operational needs
Salary: £13.50 per hour
Contract Type: Permanent

ABOUT US:

Fortix is a leading supported housing scheme empowering vulnerable adults, including those who have experienced homelessness, addiction, and mental health challenges. We are committed to delivering tailored, person-centred support within a safe and well-managed environment.
We are now seeking an experienced Supervisor to join our team and provide leadership, consistency, and operational oversight across our supported accommodation services. This role is ideal for someone with a strong support work background who is ready to step into a leadership position and contribute to the ongoing development of staff and services.

ESSENTIAL SKILLS AND QUALIFICATIONS:

• NVQ Level 3 in Health & Social Care or any relevant field (or equivalent).
• Minimum of 2 years’ experience in support work, with at least 6 months in a supervisory or leadership capacity.
• Experience in the addiction, mental health, homelessness, or criminal justice sectors
• Strong working knowledge of safeguarding, risk management, and regulatory compliance
• Computer literacy, with the ability to use care systems (e.g. Log My Care), manage rotas, and draft clear reports
• Valid UK Driving Licence (preferred)

JOB PURPOSE:

To oversee day-to-day operations, support staff performance, and uphold quality standards across multiple supported housing sites. The Supervisor plays a key role in ensuring services are safe, effective, and in line with regulatory and organisational expectations.

KEY RESPONSIBILITIES:

• Oversee daily operations across supported housing sites, ensuring smooth running of shifts and support delivery.
• Help manage staff rotas, and respond to staffing needs proactively.
• Provide hands-on supervision, conduct regular 1:1s, probation reviews, and performance reviews.
• Support staff development through training, coaching, and feedback
• Liaise effectively with professionals, families, and external agencies involved in residents’ care
• Ensure all services meet internal policies and external regulatory standards.
• Monitor and report on safeguarding issues, incidents, and compliance matters.
• Support the implementation and review of risk assessments and care plans.
• Conduct quality checks, audits, and contribute to service improvement plans.
• Promote and model best practice in safeguarding, equality, and resident engagement.