SUMMARY

The Lakeshore Co-op, in Yellowknife, NT is looking for a full-time Supervisor, Front End.
The Supervisor, Front End is responsible for operating the front end in a safe and efficient manner. The Supervisor will provide direction and training to the clerk/cashiers to ensure price integrity and accurate processing of sales. The Supervisor will work with the Front End Manager to build the Front-End team commitment to high standards of service, exceeding customer expectations and leading by example.

REQUIREMENTS

• Grade 12 or equivalent
• 2 years of experience in retail sales including cash handling, ordering, receiving and merchandising
• Ability to add and subtract to ensure accuracy of financial transactions
• Experience leading and motivating retail teams
• Driven to deliver superior service by exceeding customer expectations
• Able to work as a team player in a fast-paced, energetic environment
• Present a professional image in appearance, words and actions
• Excellent verbal and interpersonal communication skills
• Open availability and flexibility to work nights, weekends, store opening and closings to meet the needs of the business
• Computer literate with a working knowledge of Microsoft office software packages and e-mail
• Ability to train employees, including organizing, prioritizing, and scheduling work assignments
  Job Type: Full-time

Benefits:

• Dental care
• Paid time off

Ability to commute/relocate:

• Yellowknife, NT: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Class 5 Licence (required)

Work Location: In perso

• To provide customer service in a manner that models exemplary conduct to other staff and maintain positive member relations through the proper handling of questions, comments and complaints. Effectively work in a diverse team environment in a proficient and friendly manner.
• Has knowledge of and adheres to all policies and procedures pertaining to the operation of the front end and point of sale systems.
• Ensures that restricted products (ie, tobacco) are sold only to customers that are of the required age by requesting appropriate identification.
• Required to do opening, closing as per store requirements. This includes lock up, balancing and the associated paperwork required.
• Ensures the proper care, use and maintenance of all equipment software and links; including reporting required repairs to management.
• Presents neat and clean checkouts and assists with maintaining cleanliness and sanitation standards.
• Assists the Front-End Manager in the implementation of plans and procedures for the front end operations; administers plans and procedures to enhance operations.
• Performs duties following established safety, health and environmental regulations and standards to ensure the safety of all customers and staff.
• Ensures the proper handling of merchandise.
• Schedules front end staff to efficiently meet the business requirements.
• Provides directions to staff ensuring daily functions are completed in an organized and efficient manner.
• Provides technical training with day-to-day instruction and verbal feedback.
• Shares successes and fosters an atmosphere of success for the Front-End team.
• Performs other duties as required.