Supervisor-Front Office at Spring Hill Suites by Marriott Lehi at Thanksgiving Point

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Guest Satisfaction Follow-up, Check-in/Check-out Processing, Payment Processing, Conflict Resolution, Cash Handling, Shift Reporting, Bank Balancing, Employee Training, Coaching, Safety Compliance, Professional Appearance, Communication, Interpersonal Skills, Attention To Detail, Flexibility

Industry

Hospitality

Description

Come and join the team at Sheraton Melbourne Hotel! Nestled in Melbourne's picturesque Paris End of Collins Street, Sheraton Melbourne Hotel welcomes you to a truly distinctive travel experience. Our ideal downtown location places you at the heart of Melbourne CBD with its charming restaurants, cafes and attractions. Fuel your adventure at Princess Theatre and Melbourne Cricket Ground with tasty, European-inspired cuisine at Little Collins Street Kitchen. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Perks, Rewards, Motivations Long Service Leave Portability among Marriott Properties in Australia Discounts on hotel rooms including all properties within the Marriott International group Employee Referral Incentives Enjoy discount in all our Marriott Properties around the globe Discounts on food & beverage across all our hotels The best hotel training opportunities produced independently by Melbourne Marriott Hotel and internationally recognised training programs by Marriott International Recognition programs to keep you motivated Wellbeing & mindfulness programs to ensure you stay healthy What We're Looking For Valid Driver's License (able to drive manual preferred) Responsible Service of Alcohol (RSA) Certificate Minimum 1–2 years' experience in a front desk or supervisory role within hospitality Hotel front desk experience is specifically required for this position Strong communication and interpersonal skills Ability to anticipate guest needs and deliver exceptional service Professional appearance and attention to detail Flexibility to work varied shifts, including weekends and holidays Australian work authorisation is required for this position At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The Supervisor-Front Office assists staff with payment issues, processes all guest check-ins and check-outs including payments and resolving disputes, and manages guest calls and room readiness coordination with Housekeeping. They are also responsible for running daily reports, counting the bank, balancing receipts, and assisting management with training and coaching employees.