Provides direct supervision and monitoring of Eversource Energy’s Damage Prevention Program for Massachusetts Gas Operations. Involves integrated planning, scheduling and execution of facility locating activities, performance measurement and benchmarking, coaching/training, safety adherence, implementing best practices, establishing metrics and driving performance improvements. Extensive communication with customers, community officials, excavators, and Eversource Energy personnel regarding all aspects of damage prevention.

QUALIFICATIONS:

Technical Knowledge/Skill:

• Requires thorough knowledge of damage prevention techniques, legislation, utility locating practices and industry trends.
• Able to analyze multiple sources of data and see relationships/patterns/trends, identifying root causes or consequences and implications.
• Takes personal responsibility for correcting problems promptly in an un-defensive manner.
• Strong communication (written and oral), conflict resolution and teamwork skills.
• Proficient in the use Microsoft Office Products (Excel, Word & PowerPoint).
• Experience and proficiency with relevant company related IT systems.
• Working knowledge of the labor contracts.

Education:

• Bachelor’s Degree or equivalent experience.

Experience:

• Five (5) or more years’ experience in field service, utility operations or technical discipline and/or customer service.

Licenses & Certifications:

• Valid Motor Vehicle Operators License is required.

ESSENTIAL FUNCTIONS:

• Oversees all aspects of the damage prevention and compliance program for Massachusetts Gas Operations including the supervision of personnel performing facility locating activities.
• Monitors, analyzes and reports on compliance performance with Federal and State excavation laws/regulations for both internal and external parties.
• Assists with investigations and data collection used for regulatory reporting of damage and compliance performance metrics.
• Maintains and monitor databases related to damages and billing to recover damage costs.
• Develops relationships with internal and external stakeholders in order to obtain and share information that will benefit Eversource Energy.
• Supervises implementation of best practices for public awareness, field execution, employee training, work processes and documentation.
• Understands and complies with labor contracts, works to resolve initial grievances and initiates appropriate disciplinary action when required.
• Ensures all work is conducted in a manner consistent with the Eversource Energy’s safety and quality standards as well as Federal and State regulatory requirements.

This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing.

• Work is performed in a mix of office and field environments which requires sitting, standing and general movement throughout the area along with moderate lifting of equipment (<50lbs).
• Manages multiple tasks in multiple locations at one time. This will require visiting multiple locations on a frequent basis. Attends to problems in off-hours and for extended periods, if necessary.
• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary