Supervisor, Guest Relations - Mineola at NYU Langone Health

Mineola, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

87335.9

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest relations, Operations management, Staff supervision, Conflict resolution, De-escalation, Process improvement, Data analysis, Staffing models, Policy interpretation, Customer service, Team leadership, Communication, Workflow optimization, Hospitality management

Industry

Hospitals and Health Care

Description

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital—Long Island [https://nyulangone.org/locations/nyu-langone-hospital-long-island], and interact with us on LinkedIn [https://www.linkedin.com/company/nyulangonehealth/?viewAsMember=true], Glassdoor [https://www.glassdoor.com/Reviews/NYU-Langone-Health-Reviews-E121521.htm], Indeed [https://www.indeed.com/cmp/Nyu-Langone-Health/reviews], Facebook [http://facebook.com/NYULangone], Twitter [http://twitter.com/nyulangone], YouTube [http://www.youtube.com/user/nyulmc] and Instagram [http://instagram.com/nyulangone]. Position Summary: We have an exciting opportunity to join our team as a Supervisor, Guest Relations - Mineola. In this role, the successful candidate The Guest Relations & Lobby Operations Supervisor is responsible for overseeing daily operations within the lobby and adjacent public areas to ensure an exceptional experience for all patients, visitors, and guests. This role serves as the operational lead for managing lobby flow, appearance, and service quality, proactively identifying and resolving issues to maintain a fast, efficient, and welcoming environment. The Supervisor exercises independent judgment in modifying workflows, interpreting policies, and implementing service standards to support operational excellence. The role collaborates closely with security, concierge, patient relations, parking, and clinical teams to ensure seamless access, navigation, and service delivery. Job Responsibilities: * Provide day-to-day oversight and coordination of lobby operations, ensuring a positive and efficient experience for all patients and visitors. * Develop staffing models and adjust coverage based on volume trends and operational needs. * Participate in hiring, promotion, and termination recommendations. * Develop and implement lobby operations protocols and service standards aligned with institutional objectives. * Analyze lobby traffic data and identify process improvement opportunities to enhance patient throughput and experience. * Assist with Kiosk check-in support, maintenance and metrics. * Exercise independent judgment in modifying workflows and routing strategies to optimize operational efficiency. * Serve as the operational authority for lobby management decisions during peak periods or critical incidents. * Lead cross-functional process improvement initiatives impacting access, navigation, and service delivery. * Interpret and apply hospital policies in real time to ensure compliance and operational continuity. * Serve as primary escalation point for complex issues and ensure timely resolution. * Perform other duties as assigned. * Consistently models & promotes a culture of empathy, professionalism & exceptional service. * Anticipates needs and challenges proactively, taking prompt action to prevent escalations. * De-escalation using empathy and conflict resolution management Minimum Qualifications: To qualify you must have a Bachelor's Degree and a minimum of 2-4 years of experience in healthcare, hospitality, or related operational environment. Prior supervisory or team leadership experience required. Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal [https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf]. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $58,500.00 - $87,335.90 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here [https://cdn-static.findly.com/wp-content/uploads/sites/290/2017/04/pay-transp_formattedESQA508c.pdf]

Responsibilities

The supervisor oversees daily lobby operations to ensure an efficient and welcoming experience for patients and visitors. They manage staff workflows, analyze traffic data, and collaborate with cross-functional teams to maintain service standards.