POSITION SUMMARY

This position plans, implements and supervises business and financial aspects of multiple guest services departments including gift shop, volunteer, and concierge services. Responsible for the supervision and coordination of operations staff and/or volunteers to achieve the objectives of generating budgeted net proceeds and customer satisfaction. This role manages and coordinates volunteer program(s) for an assigned facility or campus, which includes managing, recruiting, training, scheduling, and evaluating a diverse group of volunteers in accordance with organizational vision, mission and philosophy. Promotes and supports volunteerism through community programs and partnerships.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.
Minimum of five years’ experience in retail sales and merchandising, including three years supervisory experience. Requires knowledge of retail management, inventory control, merchandise intake and distribution, financial comparative analysis, database management, sales, merchandising, budget preparation and monitoring and bookkeeping.
Ability to establish and maintain effective working relationships with volunteers, staff and customers. Must understand and support the role of the gift shop and thrift shop in the hospital setting, as well as the shops’ role as an operated enterprise.

PREFERRED QUALIFICATIONS

Prior experience working with volunteers in an oversight capacity.
Additional related education and/or experience preferred.

Please refer the Job description for details