Employee Working Location: In-person (Vancouver, BC)

Employment Status: Temporary Full-time (12 months)

• Vacation, paid holidays, life and mental health wellness days
• Benefits and Advantages Health, Dental & Vision
• Employee Assistance Program (EAP) for employees that include: professional counseling and online wellbeing resources, support for family, financial, career and legal issues and more
• Access to e-learning platforms

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.
The incumbent will work will collaborate with the Manager, HELP to support volunteers and staff to provide high-quality service to HELP clients. The Coordinator ensures effective volunteer management practices are implemented throughout the assigned geographic area of Northern BC & Yukon and assists in the promotion of service to the public.

• Ensure that client services objectives and targets are met; monitor program delivery to ensure high-performance standards and quality control.
• Recruit, train, mentor, supervise and support staff in Client Service Support.
• Oversee the receiving, processing and tracking of client service requests, meeting Red Cross standards for timeliness and quality.
• Develop and implement volunteer retention and engagement activities; Experience Engagement regarding volunteer requirements necessary to achieve program objectives.
• Select, supervise, and coach Lead Client Service volunteers in their role as volunteer supervisors.
• Contribute to and recommend modifications to systems designed to streamline, better secure or otherwise improve service delivery.
• Participate in area HELP Operations Team (HOT), liaising with Equipment Supply and Partner Services colleagues.
• Track financial donations on a site-by-site basis, advising on progress to target and initiating corrective action when required.