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Supervisor, Helpdesk (Georgetown, Pulau Pinang) at UEM Edgenta

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Management, Staff Performance Monitoring, Administrative Processes, Microsoft Office, Attention to Detail, Documentation Management

Industry

Civil Engineering

Description

Responsibilities: Manage helpdesk operations, including duty roster planning and staff performance monitoring, to ensure smooth and efficient daily operations. Coordinate and escalate ASIS-related issues with the ASIS Support Team to ensure system functionality and timely resolution. Prepare and maintain ageing reports to support operational performance monitoring and analysis. Compile deduction mapping reports for review and validation meetings. Coordinate internal communications across service teams to support operational requirements and continuity. Maintain and archive all relevant documentation (e.g. Work Orders, Clean Linen Issue (CLI), Joint Inspection (JI)) in compliance with contractual requirements. Ensure all data in systems and physical records are accurately recorded, updated, and maintained in a timely manner. Requirements: Minimum SPM / Diploma in Business Administration or a related field. Basic knowledge of administrative and documentation processes. Able to use Microsoft Office (Word, Excel, email) effectively. Good attention to detail and ability to maintain accurate records.

Responsibilities

The supervisor will manage helpdesk operations, including staff performance monitoring and duty roster planning. They will also coordinate internal communications and maintain relevant documentation to ensure operational efficiency.