EDUCATION AND/OR TRAINING:

• Bachelor’s Degree or post-secondary diploma in Business or related fields preferred
• Equivalent and relevant work experience
  

  LI-RD1

LI-Hybrid

RELEVANT WORK EXPERIENCE:

• Project management experience
• Proven ability to lead a team
• Automotive Industry experience
• Holman experience is an asset - Must have a thorough understanding of all Holman products, services and systems.
• Working knowledge of Holman departments, processes, and programs
• Advanced understanding of MS Office applications.
• Advanced customer service skills, organization skills, and ability to multi-task effectively.
• Understanding of internal Holman systems, including GDT, EVOS, Insights, and FleetTrak.
• Logical thinker with the ability to navigate thorough processes and actions.
• Works independently with high level of attention to detail.
• Relevant experience with a proven track record of strong team leadership

• Guide and develop team with respect to communication, project management, customer service excellence, and analysis skill.
• Serve as a representative of the Implementation team during client/prospect visits.
• Supervises, trains, and mentors staff to provide employee development, manage workload, monitor attendance, and conduct performance reviews.
• Facilitates assignment of contract notifications and amendments to Project Leaders, Project Administrator (US only), and Contract Master Administrators (CAN only).
• Monitors execution of all startup activity and review exception reporting while identifying and implementing best practices when applicable.
• Recommends process improvements to increase efficiency throughout implementation.
• Maintains efficient and effective platform for tracking current implementations.
• Provides implementation support to other departments, sales offices, and clients to address concerns or requests.
• Responsible for effective and timely resolution of escalated customer issues during the onboarding process.
• Perform all other duties and special projects as assigned.