Graebel are an International Relocation Company who provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service, and believe that happy and fulfilled employees make it happen. Our people are innovative, take ownership of their work, and as a result, take great care of our internal and external clients. We value truth, love and integrity where you help foster an environment of respect, honor, and caring for those that interact with us
We are seeking a Supervisor, International Service Delivery for our Operations team in Dundalk, Co. Louth. This is a busy and fast paced role where multi-tasking is essential. If you thrive in an environment where you get to help people on a day to day basis and If you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.
The Ops Supervisor will assist in planning and organizing the Relocation department of a GRSW regional office. Assist the Supervisor/Manager in providing operational support and guidance to ensure that the relocation team has all of the necessary tools to provide superior customer service to our clients and their transferees. Helps to maintain effective working relationships with corporate client contacts, transferees/assignees, other Graebel business units, operational and shared services support teams, and Graebel partners/vendors.

Required Skills

• Excellent verbal and written communication skills in English is a must + another language preferred.
• Cultural Awareness
• Customer Facing/Relationship Building
• Enthusiastic, flexible, creative and assertive
• Good research and time management skills
• Strong team player, adaptable and pro-active with a ‘can do’ attitude
• Strong Influencing, negotiation and leadership skill

Required Experience

• Bachelor’s degree in International Business, Business Administration, Management or related field preferred. Five years of relevant work experience acceptable in lieu of formal education.
• Three to five years of experience a customer service focused role.
• Previous people management experience is essential.
• Previous International Assignment Consultant experience is essential

• Hiring, training, mentoring and performance management of service delivery team with attention to efficiency and reduced waste. Conducts team meetings, performance reviews, caseload review, and ensure overall development and performance improvement of all team members.
• Direct supervisor of a team of consultants and associates. Supervises team to ensure maximum efficiency and effectiveness in servicing international moves for GRSW EMEA and its customers.
• Monitors workload of Consultants and Associates to ensure a manageable workload in order to sustain outstanding monthly metric results..
• Responsible for managing a small caseload of VIPs and transition files from other consultants as necessary.
• Problem resolution and service recovery. Customer escalations, day-to-day issue resolution, and development and monitoring of any action plans needed to ensure that service level requirements are met and operational processes are continually improved.
• Support the implementation of all process refinements and Operational Excellence initiatives. Actively bring new ideas to the leadership for: process improvement, overall increase in associate job satisfaction, and industry innovation. As well as, encourage open and “professionally respectable” communication among the team with their EEs, the suppliers, Graebel leadership, and other Graebel business units.
  Performs other related essential duties as assigned or requested.

Required Skills

• Excellent verbal and written communication skills in English is a must + another language preferred.
• Cultural Awareness
• Customer Facing/Relationship Building
• Enthusiastic, flexible, creative and assertive
• Good research and time management skills
• Strong team player, adaptable and pro-active with a ‘can do’ attitude
• Strong Influencing, negotiation and leadership skills

Required Experience

• Bachelor’s degree in International Business, Business Administration, Management or related field preferred. Five years of relevant work experience acceptable in lieu of formal education.
• Three to five years of experience a customer service focused role.
• Previous people management experience is essential.
• Previous International Assignment Consultant experience is essential.