Supervisor, IT
(15485)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

SKILLS, EXPERIENCE & QUALIFICATIONS

• A degree or diploma in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in an IT support or supervisory role, in the hospitality industry.
• Hands-on experience with:
  o Microsoft 365, Azure, and Intune
  o Cisco networking and VMware
  o Active Directory user and group management

o Opera and MicroSymphony hotel systems

• Strong troubleshooting skills and the ability to resolve technical issues efficiently.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong communication skills in English (Greek is a plus).
• Certifications such as CCNA or Microsoft (MCP, MCSA, or Azure-related) are highly desirable.

ABOUT THE ROLE

As an IT Supervisor, you will play a crucial role in ensuring the smooth operation of our IT systems, supporting daily technology functions, and assisting with IT projects. This is a hands-on role, reporting to the IT Manager, requiring a proactive approach to troubleshooting, system management, and team coordination.

KEY RESPONSIBILITIES

• Assist in managing and maintaining the hotel’s IT infrastructure, including network systems, servers, and security protocols.
• Provide hands-on technical support to all departments, ensuring minimal disruption to operations.
• Monitor and troubleshoot issues related to Microsoft 365, Azure, Intune, Cisco, VMware, Active Directory, Opera, and MicroSymphony.
• Manage system updates, backups, and security protocols to ensure data integrity and compliance.
• Work closely with vendors and IT partners to maintain, upgrade, and optimize IT systems.
• Train and assist employees in using IT systems efficiently and securely.
• Support the IT Manager in planning and executing IT projects and improvements.
• Ensure compliance with IT policies, cybersecurity protocols, and data protection regulations.