Supervisor, Learning & Development at TTEC

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Adult Learning Programs, Data Analysis, Reporting, Curriculum Evaluation, Team Management, Employee Engagement, MS Office, Oracle, Kronos, Tandberg, Call Center Operations

Industry

Outsourcing and Offshoring Consulting

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning and Development Supervisor working onsite in Novaliches, Quezon City, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? In this role, you’ll provide coaching, motivation and support to enhance the engagement and success of your team of training specialists in attaining targets and goals. You’ll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals. You’ll report to the Executive Director, Learning & Development. In this role, you’ll impact your team and learners through managing the training programs. During a Typical Day, You’ll · Achieve training completion goals · Manage day-to-day operations, processes, and reporting · Improve the key success metrics associated with training goals · Deliver excellent employee experiences · Develop, coach, support, and evaluate the team to help them reach for amazing · Ensure your team has the tools, systems, and support needed to perform trainings What You Bring to the Role · Experience in training and/or adult learning programs · Nurturing an inclusive learning environment · Encouraging and engaging coaching skills · Data analysis and reporting skills · Customer and employee focused mindset · Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly · Call center experience What You Can Expect · Supportive of your career and professional development · An inclusive culture and community minded organization where giving back is encouraged · A global team of curious lifelong learners guided by our company values · Ask us about our paid time off (PTO) and wellness and healthcare benefits · And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Use if US based role: Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. Use if Non US based role: Visit https://mybenefits.ttec.com/ for more information. The anticipated range is (Update Compensation/Range). Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LIOnsite

Responsibilities

Lead and support a team of training specialists to achieve productivity and quality goals. Manage day-to-day training operations, evaluate curricula, and report progress to the Executive Director of Learning & Development.