DO YOU LOVE THE BUZZ OF THE AIRPORT? ENJOY WORKING IN A DYNAMIC RETAIL ENVIRONMENT, WHERE NO TWO DAYS ARE THE SAME? IF SO, WE HAVE JUST THE OPPORTUNITY FOR YOU…

This role is for our LEGO, Discover London and Miniso stores situated in the departure lounge of Stansted Airport; We are currently looking for an experienced, enthusiastic leader to join the team. Not only do you need a passion for retail, but you must also be able to deliver a great customer experience through being resourceful and responsive to the changing needs of the business and team members.

SKILLS & EXPERIENCE

• Previous experience at supervisory or managerial level in a retail (or similar) is essential
• An understanding of budgets & targets and the ability to deliver and improve them essential
• Excellent Communication skills (both verbal & written)
• Ability to work in a team or individually depending on the needs of the business
• Be able to remain professional and courteous under pressure
• Excellent interpersonal skills and team working
• Self-motivated
• Ability to quickly learn about systems, new products and procedures

JOB PURPOSE:

Outstanding service is the heart of our business, our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Supervisor your primary role will be to manage, lead and inspire your team to deliver high standards of customer service, enabling them to increase sales and deliver consistently high standards of customer satisfaction.
Hours: 37.5 hrs, worked over 5 days: AM shift; 4am-12:30pm | PM shift; 12:30pm-9pm (Flexibility across both shift patterns essential)
Benefits: Simplyhealth, Retail Trust, life insurance, on-site parking, up to 25% in-store discounts and uniform

KEY RESPONSIBILITIES:

• To deliver customer service in line with OSCAR Service standards
• To generate ideas for driving the business and the team forward
• To develop a motivated and empowered team through a positive management style
• Staff recruitment, planning and training
• To use relevant processes and policies to control the security of people, stock and cash
• To ensure compliance with the relevant legislation and terminal safety responsibilities as defined in the induction and period training
• The control of costs in accordance with agreed budgets
• Adherence to cash and stock control policies, ensuring and assisting others to do the same
• Responsible for team of Sales Advisors / Replenishment Assistants