Posted: 01/08/2025
Closing Date: 29/08/2025
Job Type: Permanent - Full Time
Location: Moe
Job Category: Banking and Financial Services
Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.
The Lending Service Supervisor is responsible for leading a high-performing lending service team by building leadership capability in team leaders, monitoring service targets, and ensuring efficient delivery of lending support and enquiries. The role focuses on coaching for performance, meeting KPIs, and driving continuous process and operational improvements to enhance customer service outcomes.

• Lead and support team leaders to build capability, ensure wellbeing, and drive high performance
• Oversee recruitment, rostering, leave management, and ensure compliance with Bank Australia policies
• Establish and monitor KPIs, ensuring consistent service delivery and operational efficiency
• Evaluate team skill gaps and identify opportunities for training and development
• Ensure consistent application of lending procedures, policies, and service standards across the team
• Support the implementation of retail strategy and business plans related to lending
• Maintain strong relationships with internal stakeholders and ensure teams are informed on service-related matters
• Conduct performance appraisals and ensure timely completion across the service team
• Contribute to productivity and service level reporting, providing accurate and timely insights
• Drive continuous improvement initiatives to enhance customer service and operational processes
• Perform other duties as directed by the manager.