OVERVIEW

We are seeking a dedicated and experienced Supervisor to join our team at ServiceOntario in Whitby. The ideal candidate will possess strong leadership skills and a proven track record in retail management. This role requires effective communication, organizational abilities, and a commitment to fostering a positive work environment. As a Supervisor, you will oversee daily operations, manage staff, and ensure exceptional customer service while driving and maintaining inventory control.

EXPERIENCE

• Proven supervisory experience in a retail environment is essential.
• Strong background in customer service with the ability to handle inquiries professionally.
• Experience with POS systems and cash handling procedures.
• Familiarity with inventory control processes and retail sales techniques.
• Bilingual or multilingual candidates are preferred to enhance customer interactions.
• Demonstrated skills in time management, organizational abilities, and leadership qualities.
• Previous experience in training & development of staff is highly desirable.
• Administrative experience related to bookkeeping or payroll management is an asset. Join our dynamic team where your skills will be valued, and your contributions will make a difference!
  Job Type: Full-time
  Pay: $45,000.00-$50,000.00 per year
  Work Location: In person
  Expected start date: 2025-09-0

• Lead and motivate a team to achieve goals and maintain high standards of customer service.
• Conduct employee orientation and training sessions to enhance team performance.
• Manage scheduling, shift assignments, and payroll processes to ensure efficient operations.
• Oversee inventory management, including ordering, stocking, and organizing products.
• Implement effective recruiting strategies to attract top talent for the team.
• Handle cash management tasks including cash handling, cashiering duties, and financial reporting.
• Maintain store appearance by ensuring cleanliness, identify issues and develop strategies to address them.
• Foster a culture of teamwork through effective communication and conflict resolution.
• Utilize retail math skills for budgeting, pricing strategies, and sales analysis.
• Collaborate with upper management to develop marketing initiatives that increase customer traffic into the the office.