Supervisor

at  Maximus Global Services

JOIN OUR TEAM AT MAXIMUS GLOBAL SERVICES!

Maximus Global Services (MGS) ultimate mission is to “Set the standard through tailor service to every person, every day”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore and Las Vegas.
MGS has an immediate opening for Operations Supervisor at Atlanta International Airport.
MGS offers competitive salaries and comprehensive benefits including paid Holidays and Personal Time Off (PTO), Group Health Insurance including Medical, Dental and Vision, 401(k) and career opportunities for advancement.

SUMMARY/OBJECTIVE

A Supervisor of Maximus Global Services is responsible for overseeing and ensuring day-to-day operations for various airlines services (wheelchair, porter and others). The Supervisor’s duties and responsibilities are to ensure the Leads are prepared for the operation with equipment and personnel. Key components of this position are constant communication, continuous proactivity and employee management.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or GED.
• 2-3 years’ experience in customer service and supervisor work at airport or similar entities.

Additional Eligibility Qualifications

• Pass a background check
• Experience managing employee schedules
• Computer literacy in MS Office packages such as Word, Excel and Outlook.
• Must be able to read, write and speak English.
• Maintain a relationship with both employees and clients
• Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job.
• The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Plans and prepares the operation at least one day prior. Adjustments should be made with sufficient time. Including, wheelchair count, flight status, personnel needed for all services.
• Deliver plans and assignments to the team prior to start of operations
• Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport where Maximus Global Services operates.
• Update Leads and personnel on any irregularities/changes to operations
• Clear and effective communication with airlines management to ensure service is delivered up to standards
• Address any issues with personnel, operations, and clients
• Weekly control and inventory reports of equipment including wheelchairs.
• Ensure personnel training is current.
• Communicate to management any irregularities and/or operational requests.
• Deliver end-of-shift report to management with a full recap of the operation

Competencies

• Teamwork Orientation
• Stress Management/Composure
• Ethical Conduct
• Good Communication
• Customer Service
• Leadership